Visionworks Northwoods Shopping Center, San Antonio TX

Extremely unhappy with the glasses. They do not fit properly and I have been told by Visionworks employees that they never will. Was sold defected frames. Have tried to contact the district manager and he/she does not return phone calls. Stay far away from this store.

Both my normal pair and my prescribed sunglasses work great. I see clear and comfortable and really like the new look! I appreciated the customer service and the organization of the frames by shape.

Noah was awesome! I called during the day and Noah answered and I told him that the nosepiece on my glasses broke and he told me right away come on in and we can go ahead and fix that for you complementary. I went and he approached me immediately and helped me with my glasses. He was very helpful and very nice! I will definitely be coming back to this location from now on because of how great he was!

WOW! We truely enjoyed the experience of looking through the entire selection of glasses. Staff was outstanding, ready to work, eager to assist and very knowledgable. Thank you so much!

A happy 5 star review alert! For certain, this is my Visionworks of choice! I am most trusting here, as I have always had good experiences with my contacts and glasses. I continue to return for the quality of service. I love wearing glasses, so choosing frames is an important decision for me. Fortunately, I get the best help from Eric R (I recommend calling and asking for him)! He is very personable and has such an acute attention to detail. I am very happy with him and this location.

Fast and friendly service. Much less expensive for named brands than what I've spent years past at another store.

My experience with Visionworks today was awesome, and not short of a MIRACLE. AS SOON AS I WALKED INTO VISION WORKS, this young LADY, spoke to me and asked if there was anything she could help me with? I told her what
Has been happening with my pair of glasses. She was very wonderful with me. She took my glasses and a pair of frames went toward the back of the store. She spoke to Akin Jon, in no less than 5 minutes she was standing and asked me to try on this pair of glasses,
With my very own lens in them. Low and behold I could see again. Erica smiled and told me were square. So I’m writing this review, because I love Visionworks again. And Erica has restored my faith in humans again. They willingly helped a broken old 73 yr.old woman to see again and to smile again, no more headaches. May God Bless ERICA, AKIN JON. AND VISIONWORKS. I WILL RECOMMEND THIS TO EVERYONE. THANK YOU. BERNADETTE FELTZ.

This is a good place to get new glasses. A large variety of frames of every sizes. They accept most of the Insurances. If you have VSP insurance then take note that they do not send the glasses to be made at VSP labs, but send to their own visionworks lab. They have good knowledgeable associates that help you and provide good after sales services.

My wife and I got glasses for ourselves here and the customer service was excellent. We will definitely be back for our next set of glasses. And we will also be recommending to family and friends. We had originally went to Lenscrafters which ended up being a complete waste of time.

If I could give this place less than one star I would. I came in their store yesterday to ask if my glasses could be repaired, all the sales consultants were working with people but I just wanted to inquire at the customer service desk if I could have them repaired, a young lady greeted me rudely and told me to sit down someone would speak to me later, I sat for more than 10 minutes, another older gentleman walked in and left his glasses to be repaired, and she spoke to him and waited on him right away, leaving me to still sit there, I finally told her I would come back when someone was able to speak to me, then sales consultant told me they could not fix my kind of glasses and I would have to have a doctor's exam, I told her that was fine, and then proceeded to give me prices without insurance, she assumed I had no insurance she never asked me if I had insurance or not. Dont waste your time coming here.

I went in and everyone was patient with me and my three boys. We took our time, and I asked if it was possible to get the glasses in before we left on vacation in 10 days. They promised to have them done in three days, then called me and had them done in less than 6 hours! Could not be happier!

I’ve been coming to this location for years and have always been very satisfied. Today however, the staff went above and beyond to help me out. I lost my glasses and needed a pair quickly. Within less than an hour I had a new pair and on my way.
Thanks for great customer service!

I’m glad we found this location when on our search for glasses because the customer service was truly wonderful. Liam assisted us through out the entire process and not only was he patient and informative, but he also made sure our needs we met and that we were satisfied with our purchase. He truly went above and beyond for us. Thank you, Liam and Vision works for your great service and satisfaction. We will be coming back again soon!

Went in last Saturday as my sunglasses lost a screw connecting one of the temples. Manager waited on me quickly, replaced the screw and adjusted the temples and nose pads. Great service as always!

So I go to Visionworks a couple weeks ago to get the nose padding on my old glasses fixed an Jonathon fixes then right up, I tried to pay him and he just shook my hand and said my pleasure no charge come back and see us. I thought “COOL! ” So when I accidentally broke my old glasses I remember how Jonathon helped me, I went back. Desiree fitted me with a new pair at A very great price and got me a great deal on contact also, I will definitely be back for the contacts In 2 weeks and have made this location my new eye care stop! They have great customer service and are very knowledgeable, thx again guys, see you soon!

Liam was fantastic. 3 of us. Very patient dealing with our pickiness and figuring out what we liked. Worked up the pricing so I would know how much I could spend. Thank you.

Liam R.is the best! I came in very indecisive about getting a new set of prescription glasses. He was very patient with me in trying to find the best pair that would fit me. He was a very good listener and even asked for help from his coworkers to ensure we could find the best pair. Erica E. & Mykah P.were super helpful! Overall, the entire staff was very welcoming and helpful for the moment I walked in the door. I may not have made a final decision on a pair of glasses today, but Liam gave me a lot of great information to make an informed decision!

He is Zeus! Lol! Thanks Liam!

Staff great friendly and very helpful they where able to fix my daughters glasses
Thank u for my beautiful medal and VIVA FIESTA

Desiree and her team are first class! Six weeks ago I brought in a prescription and a young lady (Afrooz?) was very helpful listening to our concerns and we left feeling good about our decision to choose this store. She told us about a promotion that saved us a significant amount and walked us through a simple and easy to follow process to determine the right type of glasses for me.

That is why I returned a week ago to order prescription sunglasses. Desiree leads her team by example. She patiently walked me through the various options and pricing options I asked about and like my previous experience i felt genuinely cared about as a customer. From the time you walk through the door to picking up the final product (thank you Liam!) You are the reason they are there and the people there are kind, understanding, and really want you to find the best for for you. After two weeks I realized the frames were not quite right for me.no trouble. Afrooz provided the kind of customer service you only hear about at training sessions! New frames! Look great! Thank you!

Odd to say but this is such an enjoyable store. Everyone was nice and knowledgable and HELPFUL. But if you get a chance, try to request Liam R.he was the BEST!