Viva Collision Center West, El Paso TX

Fátima and Sergio were the most professional individuals with me. Took the time and with detail fixed my truck to make sure everything was ok. Highly recommended! Thank you again for everything!

Don't bring your car here. Very unprofessional customer service. You will regret it. Don't say I didn't warn you.

Took in my vehicle for minor repairs. WORSE customer service EVER from Sergio. The place never answers calls, never returns calls. Very unresponsive They somehow lost or missed placed the key for my lug nuts, also lost a lug nut. Sergio just gives me excuses on the lost items. Will not repair the missing items.

It took 4 1/2 months to replace my hood, bumper, side panel by passenger door. It’s impossible to reach them by email and by phone. Lots of excuses and runarounds. Also replaced my ac compressor and it does not cool like the original one. The bolt on my passenger door pops and sounds like the door may break off eventually. They also replaced my cabin light which lasted about a month before burning out. I have been unsuccessful in contacting them to make it right. Go elsewhere if you’re looking for quality service from a responsive business. I only went with because they were on the list of bodyshops from USAA. I’ve also complained to Usaa about them because they don’t appear to be able to handle the amount of work they receive in a timely manner with quality results.

Took my Rav4 after a minor crash, they said it will be about 3 months, so I found a different shop, JV Auto Collision, that could do it in 1 month. I asked my insurance, Progressive, if I can still change shops, they said yes, they even spoke with the manager at Viva who said they would release it and not charge us for holding the vehicle in their shop for a few days. The next day I called to pick up the Rav4 and the manager was rude, arguing, didn’t want to release the vehicle, and finally when he realized I wasn’t going to do business with Viva he charged us $350 just for having the Rav4 parked there a few days.

Thank you very much for your all of your help today! You went above and beyond for me. It is pleasant when you can get outstanding help without having to be demanding. Today you made me feel very appreciated for my kindness, manners, and honesty. Very unexpected nowadays. You helped me beyond what I had originally visited for. Again, thank you very much! I will gladly visit again!