Volar Apartments, San Antonio TX

I lived at Volar from May 2018 to early June 2023. I was pleased for the first 3 years I lived there. The last 2 years was a different story. There are multiple reasons why I gave them a one star. Firstly, over the past two years there was a roach problem in building 6 where I lived. I had to purchase roach traps which seemed to help some but I would still see them. Secondly, my car was broken into and stolen from the parking lot in September 2022. Fortunately my car was recovered and I had to take it to an auto body shop to get it repaired and rent a car to drive around while it was being fixed. The final issue that I wanted to tell about was having a short notice deployment to prepare for. I was not able to provide 60 days notice and found out about 35 days before I left for my deployment. I moved out of the apartment on June 2nd and left San Antonio on June 3rd. My supervisor turned the apartment keys into the office on June 3rd. The person on duty that took the keys failed to note that the keys were turned in on June 3rd. I received an email in September saying I owed over $500 dollars even though I had paid rent for the entire month of June. Avenue 5 Residential claimed that I moved out on July 7th, even though my keys were turned in on June 3rd. Even after providing proof to Avenue 5 Residential that my keys were turned in on June 3rd the company said I still had to pay the remaining balance of $530. I'm in the process of applying for another apartment and the balance was preventing me from being approved so I had to pay the remaining balance. I feel this move out situation was not handled appropriately. I am an Air Force member and can't help that I was tasked for a short notice deployment and couldn't provide 60 days notice before moving out according to what Avenue 5 Residential told me I was supposed to do.

I’m extremely happy with the services I received from Jazmine and Susan in the leasing office. Great customer service

Also y’all need to do something about residents making. Too much noise upstairs I live on the 2nd floor and the neighbors constantly fight and stomp their feet it doesn’t let me sleep at night

I have been a resident here almost a year I love love the atmosphere here.maintenance is awesome they keep up the property and that’s one thing I was looking for.and the women in the front office are punctual and attentive keep up the great work

These apartments are full of cockroaches, the
Office staff including. Managers are rude and have a bad attitude, I have videos and photos of the cockroach nest and every time they go to fumigate they charge to go, they charge for the garbage service and they almost never pick it up, it is unpleasant to live in this place. They don't even deserve a star apart from the fact that they are very expensive, there are other places that are very clean and in better areas.

Do yourself a favor and don’t live here. More in depth review to come.

I’ll keep it short and sweet. I am a military vet, and I had orders that I turned in at the appropriate time and they basically are charging me for rent that my orders should have made me exempt from paying. Then I had military legal check them about their contract and tell them that their own contract states that I shouldn’t have to pay anything because of my orders, and they have the audacity to still try and charge me! I now have to contact the credit bureaus to get the charges removed. Just be very careful about living here