VonDerAu Ford, El Campo TX

I had a truly pleasant experience at this dealership. From the first inquiry online all the way through drive out of the f250 I purchased. Donald was honest and transparent during the deal with absolutely no pressure. The final numbers were the same as discussed via email. No hidden fees or "dealer add-ons. " Burke in finance was just a pleasant and transparent. Made me aware of available options with again absolutely no pressure during the signing process. The entire purchase process at the dealer was right under an hour from arrival, the test drive and finance. No waiting for hours on end like so many other dealerships do. I'll definitely make the 2+ hour drive again in the future to do business with this establishment.

The staff at this dealership are professional, personal, and straight shooters. I would like to give a big thank you to Donald for helping me buy my used truck. This dealership is something for Ford to be proud of.
Thank yall!

Called for warranty service and was offered a date nearly two months out. Traded Ford for Chevy

Easy to buy a vehicle from. The service is great so makes it more attractive to buy a vehicle from here.

John Vonderau went above and beyond to get a car for us. Even when we changed our minds while signing the papers. The Ford Escape is a great car. Thank you.

My car has been in their hands for over a month! Still haven’t been able to diagnostic the issue. Even after telling them my dashboard lights came on after brake issues. If their mechanics are not qualified to diagnose my vehicle they should have told me that hat first few weeks. Not ONCE have they reached out to me. I’m the one calling!

Thank You Carmen Huerta I wasted 2 days with other dealerships I called Mrs Huerta at Vonderau In El Campo Literally Had everything ready for me by the end of the day. She made the process so easy Definitely satisfied with My car Very affordable payments Definitely will be going for A Truck soon

Great experience got me into the service department quickly. Had the part on hand I needed, have a great customer lounge and friendly staff!

VonDerAu Ford in El Campo is very customer oriented. The sales staff particularly at the used lot (also sell new vehicles there) is honest straightforward and fair. They make buying a vehicle gun and easy, satisfaction absolutely guaranteed. The service department is always friendly and very knowledgeable. They go out of their way to promptly fix any problems and do it with a fantastic friendly attitude. I highly recommend this dealership!

Went in for a oil leak covered by warranty but due to the previous owner doing a ccv delete they didn’t want to perform the warranty work or the recalls that my 2018 f250 6.7 has which are all safety related. On top of that they are still charging me 100$ to tell me they can’t do the job because of the ccv delete. Seriously only takes 1 min to be able to tell if that’s done. But hey thanks for not doing the recalls

Had a battery warning indicator light issue / problem and VonDerAu Ford squeezed me on Dec 26th and found and fixed the problem that day!
Major "Kudos" to the whole service team! Highly recommend them!

We just purchased a 2022 ford F350 from VonDerAu Ford and once again it was a very positive experience from start to finish. I contacted Wesley Smolik about a truck back in July when there were very few trucks availible anywhere. I picked the options I wanted, and he got back to me very quickly with pricing and ideas on possible delivery. We corresponded a few times by phone and email as delivery was determined.

Picking up the truck was the same as ordering, smooth, seamless and painless. No unnecessary BS, out of there in less than an hour. I like being treated like a human being, not a number, and that is the kind of treatment you get at VonDerAu Ford. Being from out of the El Campo area, the initial truck I bought from them was in 1995 and they treated me the same way then, as a valued customer, same consistent treatment then as today.

This purchase is my family's second vehicle from VonDerAu, with the first being before Covid. I personally started working with this dealership and Mr. Donald Mauch in sales from Day 1 of the Bronco reservation process back in July of 2020. I converted my reservation to an order in November 2021, and received my '22 Bronco in August 2022.

Donald was informative and available for questions throughout the entire process and regularly checked in and kept me up to date. Donald also invited me for a test drive as soon as a dealer example was available, which helped me make decisions before placing my own order. Most importantly, he and the GM Mr. John VonDerAu kept their word on our agreed-upon price at the time of ordering, did not add any surprise fees or services, and overall provided a stress-free-as-possible dealership experience. Donald even made sure a small problem was promptly corrected when an option I ordered was not yet sent from Ford at the time of delivery.
Mr. Burke Wilkins in finance was also great to deal with - easy signing process, warranty purchase, and again, no surprise numbers on the sales sheet. I was also able to trade in my previous vehicle for a fair price.
Also, the receptionist was always very nice and quick to help me during various calls I made - I don't know her name, but thank you.

I was impressed by the entire experience and all members of the VonDerAu team. I am very pleased with how my Bronco ordering and buying process went. Their quality of service and honesty deserve recognition.

In July 2022 we thought we found the perfect deal when we purchased a preowned 2019 F250 4WD with only 13k miles from this dealership. Within a few weeks while traveling on I-45 where the concrete isn’t level, the truck went into the “Ford SuperDuty Death Wobble”. Later we discovered multiple lawsuits regarding this known and very dangerous steering/suspension flaw affecting 3/4 and 1 ton Ford trucks. It’s difficult to describe how terrifying it was to be traveling at 70 mph with the truck shaking so violently that it felt I had no control over where the truck would bounce next or if I’d be able to hold onto the steering wheel until it stopped. It was nothing short of a miracle that our family made it to the shoulder without being hit or run over. The dealership initially said they would repair it or refund our cash purchase. Their lead mechanic said this was a common problem and Ford had recently started using another manufacturer for the replacement steering stabilizer (I took that to mean problems with the former replacement part) and the dealership had ordered 3 steering stabilizers. We wanted to research and talk to some trusted mechanics before making a decision whether to have VonDerAu repair the truck or get our money back. We opted for the repair and let VonDerAu know. I incorrectly assumed that as soon as VonDerAu knew there was a dangerous issue with this truck they would order the steering stabilizer regardless of whether we kept it or they sold it to someone else but i was wrong. VonDerAu did not order the part until late August after we told them we would keep the truck. We waited patiently for a month for the part (s) to arrive without any updates from VonDerAu let alone an apology for the ordeal. My emails and calls requesting an update largely went unanswered. When Burke finally answered he said he didn’t know when the part would be in and they could pick up the truck and issue a refund. The reviews for this dealership were so positive and I was very disappointed that they didn’t do the right thing and order the part as soon as they knew the truck had a potentially deadly safety issue. Our purpose in sharing is to make buyers aware of the Ford Death Wobble/Ford Death Rattle issue and to let potential VonDerAu customers know this dealership may say they care about their customers but their actions certainly don’t support that.