Vyve Broadband, Corsicana TX

Worst customer service ever. I cannot reach a human. Service has been out for days and the company refuses to speak to customers. I cannot even get anyone to chat. What a joke. Service (when it is working) is spotty and has issues daily. Do not use this company. Not worth the money or the bad service

Gave me some excuse that my internet couldn't be turned back on because my account was grandfathered in, so it was the 'luck of the draw this time, and that I would have to sign back on with the new rates.was paying remaining balance, and was told that it still wouldn't be turned back on. I would like corporate to contact me

This company is lousy, a fake and a fraud! The internet was super slow so I upgraded. Guess what? It continued to be slow, but my 80 year old mother enjoyed her television. When she passed away in January, I turned in the modem after cancelling the account and Vyve continues to charge my credit card. Every time I call, I can never speak to a supervisor or manager. To make matters worse, the company continues to refer to me as my dead mother. Each time I have to call, the agent takes me back to when I had to bury my mom. I wouldn't use VYVE BROADBAND even if it were the only company in the world!

Worst customer service I have ever experienced. Ended my service almost 3 months ago, returned all the equipment to the office. Had to call the call center that is an absolute JOKE to speak with about the deposit refund they own me. It has been almost THREE months now and still fighting with them to get my refund back. AGAIN WORST of the WORST! STAY AWAY FROM THIS COMPANY!

Add to this review, 5/9/2023 just got off the phone with these crooks. Turned in everything to them in working order on 3/18/2023 after cancelling a high speed internet service that NEVER worked properly. Was told the deposit they owe me has not even been mailed as of today. They now tell me I probably wont see this check until Last week of May, maybe JUNE 2023! Again the worst of the worst, find a different option. 4 Months to get a 50.00 refund check!

Fo not I repeat do not waste your money. Go with T-Mobile home internet- this is complete chaos. Extra charges have to call several times because modem problems. Just pick another company!

How do you leave zero stars? Buyer Beware! Read the fine print, so I am told, even though you move out and not using their services, they will not cancel until the end of the billing cycle. I have never received service from any type of company that does not prorate a billing cycle for dates services are actually provided. Even if I return to Corsicana I will not use Vyve.

We had internet service for seven years through northland which sold to Vyve. When we discontinued our service due to us moving we turned in the modem and got a receipt. They still charged us for the modem and we have been trying to get the charge refunded for months. On top of all this, they are extremely rude over the phone. If you can avoid doing business with this company I would highly recommend it.

Pésimo servicio cuando llamas para solucionar el problema solo te ofrecen un plan más caro y y lo tomas y el servicio sigue igual muy lento no lo recomiendo en lo absoluto I tried to cancel it because before the name change it worked more or less but when I changed the name everything got worse and now I have bad credit due to bad service even though I told them a thousand times that I no longer needed the service because I changed my city and they They kept charging me six more months

Not worth it, we pay for 1G and we literally never get enough service had 6 techs come and check and they absolutely don’t know what they’re doing.