WacoTechs - IT and Computer Repair

Hector was in route to our commercial building in Waco which was occupied by a tenant for a service call. In route, he called and explained I would need to prepay. He would not show up without payment first, he said he has been "scammed" before. So he went back to the office, created an invoice, I paid. He was a no show, would not return my calls, then said he "thought" he refunded me the funds and would check his account. I filed a claim with my bank, they did research with Hector who provided the invoice he created for prepayment and said service was performed. NOT TRUE! Well what do you know! I got "scammed". I would not recommend this company. 0 stars from us.

Calling this guy a scam artist would be too kind.

1. Hector (I believe this is the owner) was several hours late to our first appointment, which had been set a week in advance.

2. He originally misdiagnosed my computer's issue and charged me $190 for parts that my computer didn't even need.

3. After misdiagnosing my computer in March, he has yet to communicate with me. He has outright ignored my messages and calls for months. So now I am out $200 and a computer that was worth near $1000 when I bought it.

I am going to report this business to the FTC, BBB, etc. I am floored at how this situation was handled. Never will I seek local tech help ever again; Places like this are the reason small tech shops can't stay open.

I have an old laptop that I gave to them several months back that I didn't pick up, I've tried calling both the new number and old number and I sometimes get sent to a full voicemail. I'd watch out doing business.

Super responsive and timely with my laptop repair. Explained to me everything that was going on and was upfront and honest about pricing. Will definitely come back next time!