Walgreens, Midland TX

You'll either be cured or die from whatever is wrong with you before they get you your medicine. Can we give them 0 stars?

Awful service from the pharmacy. Extremely slow to fill, the drive thu option is a joke— you are much better off going inside but will likely still have to wait a significant amount of time, and most expensive for private pay scripts.

I’ve given it nearly ten opportunities to improve, with no change. Transferring to H‑E‑B for the next refill.

Worst pharmacy I've ever been to. They never fill all of the prescriptions so it takes multiple trips to pick up. They always seem to struggle with processing insurance. And lastly, they take forever. I have to dedicate 2-3 hours of my time each month putting up with this. I've had it though and switching locations. Driving further will save me more time and less stress as opposed to this place. TLDR; don't expect Chick-fil-A level service from these "pharmacists".

Worst drive thru line service ever at Walgreens location on Wadley across from HEB. Expect to wait nine hours for a simple prescription pickup. Walgreens don’t text me if my prescription is ready to pickup if it is going to require me to sit in line for days. Thanks & Happy New Years Eve!

Most incompetent pharmacy ever. Violated PHI, I was given two different peoples medication instead of my own. Drive thru line always takes forever. I’ve waited for over an hour on multiple occasions with only 3-4 cars in front of me.

I went in to buy a pair of scissors. The lady asked if I needed help I told her what i was looking for and she helped me the pair she found was 11 dollars the lady automatically assumed I was stealing them. She says hey boss he has an item. I'll never come here again if that's how they treat there customers!

Pharmacy told me my insurance card was invalid and wanted to charge me 110$ for my Rx. Went to CVS and the price was $6.89.

My wife and I visited this pharmacy on 11/7/2020 at 10: 30 am.after standing in line for 5 minutes, we were told they would be right with us. 3 people were back there but showed no interest in helping.immediately after we gave up and walked off, I looked back and a gentleman that had been waiting in line behind us was immediately waited on! I will never step foot in this pharmacy again.and I’m sure they don’t care and I SURE DONT CARE! Your pharmacy is HORRIBLE!

The pharmacy is the MOST disorganized thing I have seen. You would hope that something that people used to help with any medical issues they had would function and operate efficiently. I have had several calls from the pharmacy stating my prescription was ready. Arrive to pick it up, wait in line for anywhere from 10-30 minutes or more. Just to be told it's not ready and that it is an error with the system. I've been told to come back and other prescriptions would be filled later. Come back and they state that it's not in the system. I think there needs to be a serious dose of training done. Everyone's time is precious to them, and driving back and forth to the pharmacy for them to say they don't have their stuff together is a waste. It's almost easier to just say forget the medicine and take your chances with the results. I'd give them no stars if possible.

Seriously the worst service ever. They do not answer phone calls, I called as had an urgent matter about my prescription. I called 6 times and it kept me on hold the whole time it doesn’t seem like anyone was going to pick up the phone. I never see the store being busy, there is no line and at least 3 stuff members, so nobody can answer the phone? Why to have phone number then? I’m done with them switching to another pharmacy. H-E-B pharmacy stuff was very helpful today. Will be using them.

The hours are weird. Pharmacy closes during times its listed as being open. Apparently cash only today, maybe they'll have notes on the door before the next person has to stand in line unprepared.

The girl at the counter mumbled and she reeked of cigarette smoke and when I was walking out the bag had a big hole in it and I dropped everything out of the bag so I won't be going back.

I have been placed on hold several times just to be hung-up on. I would not complain if this happened only once but this has happened at least 5 times to me since I started using this specific store location. I would say this is an issue of being understaffed but I have been to the store and have seen the techs openly just ignore the phone ringing. I will be switching to CVS after years of being a Walgreen's customer.

This pharmacy is hell on earth. Due to their incompetence and lack of communication they nearly hospitalized me. They made a mistake on my insulin refill which had my insurance denying it. I tried for a week to get it refilled and they kept canceling it without telling me why. They LIED to me about the reason. I had to call insurance to find out. My insurance agent then tried to call Walgreens to have it straightened out for me and they hung up on her twice. Walgreens would rather see me go into a coma than have my insulin.

I went in for a passport picture, one of the employees took my picture and asked me to enter my info in their database, then she went to the cash register to help customers in line. After waiting for 15 minutes the store manager Susie tells me she cannot do passport pictures because they have too many customers to attend to, ummm I'm a costumer! She was extremely rude, zero customer service. Waste of time for me, I'm really upset!

Was on hold with the Pharmacy for 20 minutes just to be hung up on (not the first time this has happened). Called back, spoke to a person for a good thirty seconds to see if they could take my number and call me back, I was then placed on a hold where I waited over an hour till I finally hung up. Can’t leave a voicemail with a callback number. What do you have to do to get some help at this place? !