Walgreens Pharmacy, Red Oak TX

Totally rude pharmacy tech over the phone. I simply asked if my doctor from Ohio would send a script for a certain drug that they would have the drug to fill script so it wouldn't be a wasted trip to them. Lady told me it was against policy to do that. I said I don't understand a policy like that when every other Walgreens let's me know if they have in stock to prevent a wasted script. The lady said in a rude manor I don't need to understand the policy it was her job to uphold it.

I literally just waited 30mins in the drive through only for them to finally service the car in front of me and put the sign in the window that they were closing for lunch like they didn't know I had been waiting that long.

I dont even want to give this place a 1 star, 10 days ago my dr sent in a script, still nothing, they keep saying their on order, I am supposed to be taking this for a a bone procedure infusion coming up, and cant even get in, how hard is it to order something in.terrible customer service!

As Tyra Banks said "It is so bad, I want to give you a zero. But that's not possible- so I give you a one"

Got my wisdom teeth pulled- got the automated phone call about prescriptions being ready. Head over- they are still "processing one" and I wait, and wait and wait. My numbing wears off. I'm pacing around in absolute agonizing pain throughout the store. Go back check on the status- still nothing. Wait, wait, wait, pace, pace, pace. I was there for about 2 HOURS. At this point I'm thinking- I want to go home. Finally got them and called it a day.

Anyway, fast forward a week and a half later to yesterday getting the rest of my wisdom teeth pulled. I hoped for a better experience and sent my prescriptions there again. I called the store number and got an automated message letting me know my prescriptions were being processed. Kept calling, same response. By 7-9pm still called a number of times and got the "your last prescription is being processed. " By this point I'm tired, hungry post-op, in pain and so stressed. The pharmacy closed and I had to go to bed like that.

Wake up today in pain- called this morning- the automated machine said one was still being processed. I decide to go in and pick whatever's ready. I go in, let a lady go first- wait a couple minutes and just as I'm going to the counter ready to get my prescriptions- the lady goes "sorry, please wait for someone to come help you and walks away"

The whole back counter was full of technicians walking around, talking to each other or putting stuff away- there was only one other couple already being tended to but No one came to the register. At this point I'm so upset, confused and in pain. I lost all sense of patience and just walked away. Called my dental office and requested they send it somewhere else.

Seriously- save yourself the time, patience and pain.

I would leave zero stars for this location. My son needed antibiotics that only this location had. It was 25 minutes before closing when the electronic prescription was sent. The physician's office had a receipt that the prescription was received. This pharmacy claims that electronic prescriptions take 2 hours to actually receive, despite the confirmation of receipt. They will lie right to your face and tell you they haven't received the prescription, because they don't want to spend an extra 3 minutes to fill it. They close at 6pm, and they don't care at all about your sick child. They told me even if I had a physical prescription they wouldn't fill it at 5: 58 because it would take 3 minutes to mix, and they close at 6pm. The condescending staff made sure to tell me about their 24hr pharmacy in Dallas, which didn't have the medication I was needing. As if I hadn't already called.

I’ve tried to use the fedex here twice now and they have not been helpful at all.had my table on my phone and they wanted me to pay to have it printed. No alternative solutions to satisfy the customer, just not pleasant at all.