Walmart Auto Care Centers, San Antonio TX

Horrible customer service. Went to get an oil change at 5pm on Friday 11/10/23 and there was no vehicles when we pulled up. We see A worker walk right in front of us and he just looked at us and continued moving around some items. My husband got off and went inside and still no one came to the register to help him. If you hate your job then quit. Never ever coming back to this place and will definitely let all my family and friends to stay away. I guess the auto center don’t want anyone’s business or money.

I’ve been waiting for 5 hours for an oil change. And currently still waiting.

First they don’t have the correct tools, then they gotta go to autozone for another part. 4 hours in and i was never notified… hopefully i can get my vehicle today for this regular routine oil change… this is ridiculous. Don’t come here.

The hour at the tire shop are immature and inconsiderate. Idiots can’t get their story straight.they basically left me with 3 tires and didn’t even install them even tho one guy said they could schedule me an appointment the next day… I’ll be filing a complaint

Frederick, manager
Robert, technican
Richie, customer associate
Julian, technician

They deserve an ALL TIME K U D O S!

These gentlemen went ABOVE and BEYOND customer service duties. I can not express everything they did for my car. This is my Walmart from now on! Way to go!

If I could give it no stars I so would. Don’t order pick up for your tires here. Someone marked one of my tires unavailable online. So I called and confirmed without giving my info and they did have multiple. They say they don’t have stuff available when in fact they do. The manager prefers you pay in store and does not have any knowledge of the mobile app. He wouldn’t even take my order number or anything! I even called customer service and put him on the phone with them to let him know, ITS ON THEM. He didn’t care. So somehow the other tire then becomes unavailable and I’m forced to cancel my order in full. DO BETTER WALMART!

The auto center answer put you on hold an never come back to the phone if you try calling back they just don’t answer poor service.

Very un professional. The employees have no clue what they are doing. The appointment schedules a waste time because the employees don't follow it.

They did not balance our new tires correctly when they were installed. The tires are good quality and the price was good.

Bought my tires and the hazard warranty from Walmart a few months ago. Come out and both passenger tires were on the rim. I get air in them and drive to Walmart. Wait 2 hours for them to say one tire the valve was loose and they don’t know why they other tire was flat. Just a shoulder shrug. Today leaving work both tires are flat and on the rim again! Wasted my time yesterday for no reason. Now I’m waiting on a tow truck at work. I would definitely like a refund on the purchased hazard and lifetime balance.

Update: I had a nail in each tire. I don’t know why the workers wouldn’t have noticed that instead of shrugging and saying they can’t find a leak.

Did I use this business? Uh. NO. They turned us away because there were 20 minutes until closing. Why have service hours then? We needed help with a flat tire, and there were literally no other cars being worked on. We know because we pulled up in the back and talked to the guy in the shop. How ridiculous

There are no signs to go inside the store to sign in for an oil change and the mechanics don't even pay attention to you. After signing in and handing them my keys they were going to call me when my car was ready, but they never did so after waiting more than enough and seeing my truck parked out of the garage I went in to ask and the rep already had the keys in a drawer and handed them to me. If he said come back in 20 or 30 minutes that would have been sufficient.

I had a tire with a nail. The tech told me they tried 2 tires to rotate and lug nuts felt cross threaded. Took to Firestone and all 4 tires lug nuts were fine.

I bought tires online and scheduled an appointment for the tires to be installed. The technician said my car turned off 2 times while they were moving the car into the stall. They called me and informed me that they couldn’t install the tires due to this problem. I arrive to pick up my car and my car doesn’t turn off on me. I believe Walmart workers are lazy and don’t want to work.

Great people that work here. I got my new tires installed that included their TPMS sensors. Long story short, the sensors werent compatible with my 2022 Colorado (even though it mentions they do work with my truck on website). The tech also didn't know they weren't compatible as I don't think they've been installed on newer trucks that much.

I had my original tpms sensors from other tires so they went ahead and swapped them out after having installed the ones I bought. Had to go 3x but that third time got everything squared away. I know how easy it is for both sides to get heated over something like this but everything was handled perfectly. Thanks again!

I really like this Jims location but the hours can sometimes be a little funky. The actual dining area is rarely packed unless you plan on going during the lunch rush which I do not recommend with the limited amount of wait staff available.

The food is what you expect but the pricing on some of the menu items are a bit confusing. For example, the pancakes are the price of an entire meal unless you get the 2x2x2. That has always baffled me.

The wait staff is super friendly most of the time we visit.

Makes no since that there's no back up person for the register and that one person is the only person able to check anyone for the tire center. Wasted time driving across town to pick my tires up only to not be able to pick them up because only one person can check people out. Definitely need to get rid of him before you lose alot of business. Smh.

I bought tires here with warranty. Tires went bad and wanted my warranty to replaced them. They ended up telling me they couldn’t because it needed a wheel alignment. Then went the following day to another tire shop that did wheel alignments and waited for them to tell me that it was not needed. Went back to Walmart, showed the documentation and wanted to get the tires. All for them to tell me the tire I purchased got discontinued. Still got another set but was discounted for the warranty. They took so long that I had to leave to work. I sent my 17 yr old son to pick up my car to have them charge me for the full tires. I had to call them up again. Complain and now I have to return back again for them to fix the mistake. They are definitely inconveniencing me. Save your time and money, they will only give you the run around.