Walmart Auto Care Centers, Plano TX

This is the best experience I've had in a long time. I was so excited that I came here. Please give these guys a Raise

It should not take two hours to put on two hours.this place is so inconsiderate of people time!

Called twice to confirm an appointment to come get my tires installed. They said I'd get a text confirmation. I never got a text even though they asked for my number twice.regardless, I came in for my appointment and the employee says oh our compressor broke yesterday so we can't install tires today. They never called me to let me know that and when I was waiting to be helped, an employee noticed I was waiting for help but he didn't help me until another employee told him to do so.

An absolute nightmare. 2-1/2 hours to change a single tire. And that was with an appointment.

Just left me sitting there for 10 minutes and didn’t ask what I was there for or anything. Sounds like I’m being a pain but it takes me 10 minutes to drive down the road to a real auto shop and them already start working on my car. No reason to go here. Also I was attacked by a lot of moths?

Got an oil change and disaster. My 2020 Ram is parked and waiting on walmart to resolve claim to fix it or deny it. But a brand new truck is knocking because of a simple oil change gone wrong. I'm too sad to give details. The video is of the motor knocking

Not bad on a much needed oil change. They didn't try to up charge me at all. I was in and out very quickly in the afternoon. I recommend going around 2 or 3 if you can. I was the only person there at this time on a Friday. They were very efficient with checking everything. I recommend going to this location for an oil change.

Was pleasantly surprised at the quality of service provided. Got my tires replaced and would recommend it to anyone.

The team on Sunday was hard working and great at customer care AND service! I was really glad I pulled in for my air filter replacement. I highly recommend them and will be back in the future.

They did a good job, and I feel most of them were very helpful and polite; but the man at the register talked down to me a little. I didn't like that. Not my favorite, but I would still go again.

Installed windshield wipers I ordered online on my car, my arms are not long enough to do so.

0 stars if possible, had an appointment to replace one tire at 9am, arrived at 8: 55am, no one coming out to check us in, I went inside 4 times talked to the clerk and they kept saying they will come out, two hours later they checked my car in even though I was there first they took other cars in before me that didn’t even have an appointment, the Manager Ali is horrendous at his job, the crew is incompetent and slackers, old technician with white hair is mean came out and had an attitude, all I needed done was one tire changed that I already paid for and had an appointment, it’s been 4 hours and still nothing, please avoid this location, for all of you in the comments call corporate bring this up to their attention and get them to replace the entire crew with people more qualified, just awful

Upon arrival acted like they didn’t know what they were doing period. Ordered tires, delivered 2 of the wrong size.

Great service and good tire prices. Several Muslim gentlemen have been great help to me. I appreciate their attitudes.

They are closing early here all of the time. It is 3pm and the associates here just sent two of us away without even speaking. If it is because of Easter then post or say that. But this happens all of the time.

06: 20 pm I’m in line to be there for oil change the whole crew saw me one car is there at front of me they seen me waiting on line, My turn is come the closed the shutter on my face and saying you’re here 5 mins ago specially the young man there African American. He is so rude and I going inside to talk with manager nobody come to talk crazy crew. Never go again there

They were closing in 30 minutes when I arrived to replace the car battery. The manager helped me immediately and replaced my battery in 10 minutes himself. He was super nice and efficient. The service I received at this Walmart Auto Care Center was extraordinary, I would give 20 stars if I could.

Came for battery replacement and oil change. Upon arrival I stayed in the line with two people ahead of me for over 45 minutes. The only one guy checking us in was very slow but accurate.
I walked the Walmart floor for almost 2 hours and was never texted or notified that my car was ready so I went to the auto cashier whom was not present for more than 30mins. A guy named Cordrick, "team lead" per his name tag, appeared with a poor attitude. At this point there was several people waiting in line. Upon my turn at checkout I had to ask many questions because there was nothing ever explained to me.
Overall the price was great for what I needed done but the customer service due to the employees was less than expected especially for Plano.