Walmart Supercenter, Katy TX

This store doesn't have any customer service. Zero. Never answers the phone, doesn't care about customers. General manager Robert Smith doesn't respond to complaints about phones not being answered even through corporate Walmart Customer Service. They are careless with your personal information, dangerous to your credit.

This was the first time visiting this branch from several years ago. First impressions were good - parking lot didn't have trash on the ground and the main aisles looked wider and sparkling clean. The aroma smelled great and I assumed it was from the floor cleaner when they cleaned or mopped the floors.
Items on the shelves looked organized and pleasing to the eyes, making you loosen your purse strings and bring some home.
Girl working at the self checkout stations had great smile and was very friendly.

We usually stop by for the bakery and deli department. The bakery employees have always been very friendly and helpful when placing custom orders. There is also a convenient FedEx location inside.

Ridiculous the ammount of time you have to wait to get help in garden.been waiting over 35 minutes and noone dares to show up.

26 regular lanes and 6 express counters. Any guess which ones weren't open? Yep, the 26.

I hate going to Walmart, the only reason I go is cause Toys R Us shut down and the kids need to browse for toys and walk out with something. Guilty pleasures.

Bought canned corn marked 1 dollar. When checking out, was 1.08. I told cashier at self checkout and she said if i needed money back to go wait in line at service desk. Sam Walton would be turning over in his grave.

Employees step right in front of you and stop. Never have cashiers. Black employee at exit door only asking white people for thier receipt.

How everything was set up was backwards to me. But I do know every WalMart us different. It just made it harder to find what I was looking for.

Last night I got paint made, went to go check out my paint and other groceries, the paint was scanned paid for and never grabbed it. Came back the next day and it takes about 30 mins to get help in the paint department, Wendy the “Lead” comes along to “help” sees a out of order sign so I let her know I was helped last night at 9 PM at night to get paint machine still had out of order sign so I proceed to tell her she checks the machine and imagine that it’s working. She was extremely rude about it and other customers are asking questions and just extremely rude no interest in the job. Maybe she should find a new one.

Just moved to the area and it was a nice experience friendly staff.very clean and things were easy to find unlike some location in NJ

Never answered the business chat, information is outdated and had to queue for the longest time just to learn that the service I was looking for is not available during covid. Employees are very friendly but I would have liked to receive the answer before having to queue for so long.

Busy place. Not more than a couple minutes in self check out line.
I hope they plan on a twenty four hour schedule once covid threat is over. Far to many full product carts in aisles and shelves picked clean in spots.

Cashier was very helpful and location has good selection of clothes and other items. Some of the grocery items are never stocked though. I have tried asking and grocery associates never can seem to questions.

My issue is the app. I may have to delete it and start again. I've checked the settings, location and notification and I don't know what else to do, but delete.

If been calling the store for two days to try and get a hold of customer service called every department in hopes maybe some one would pick up but it’s almost like no one works there or the stores not open why even have a call center if no one ever picks up

This is the closest wal-mart to my house. The store is pretty clean and organized. Lines are long at times because they typically have 4 or 5 cash registers open on most day. Last time I came here was on a Saturday night and the line was surprisingly long and again there were only about 4 cash registers open. Lastly, I had to wait for the shopping carts to be brought back to the store. These issues seem to be due to lack of employees.

Speedy service courteous concierge, also sanitizer at every entry and also bell hops were eager to retrieve carts if asked. And some of the best produce available. Meat selection was so delectable that it was sold out. So therefore it was an experience that has my mind practically stunned.