WaterTex Pools, Fort Worth TX

Matt came to help troubleshoot a filter/pump problem and not only found the problem but had the correct pump part on his truck. Was great service!

This company was dispatched on a home warranty claim. Payton came out because I have reported a leak in the pool. Payton is a nice guy, and I appreciate the time he took to look at what was going on. Payton told me the leak was likely in the skimmer. When he submitted information back to the home warranty company, the said there "underground". This, of course, causes the home warranty company to automatically deny the claim. I called the office and spoke to a man who did not identify himself, and explained that I would like for the report to be updated and remove the word "underground". He told me that "all warranty companies will deny the claim" and there is "no way to update it, it was already sent in an email".

Using the word "underground" is going to automatically deny a claim, and WaterTex Pools knows this. Secondly, while you may deal with a lot of home warranty companies, you do not know the specific verbiage of my contract and never asked what it said. It is possible that I could have this covered by the warranty - except (again) we used the word "underground". I cannot get the leak detection done because WestTex Pools chose to use a word that they know will get the claim denied.

I am only rating this as 2 stars simply because Payton is a nice guy.

Excellent knowledge of all Pool equipment, very thorough, checked everything, no just what was wrong.
Completed the work timely and quite efficient leaving the equipment area clean of dubree and in good working condition. Good Company.

Water Tex Pools was used to repair an issue with a pool pump and timer via a home warranty company. I was not sure how good this company would be since the first company sent out refused to service the issue because of a few wasps flying around in the pool room. However, the person from Water Tex Pools arrived on time, and fixed both issues in about 25 minutes and the pump and pool timer have been working great since (almost a month). And, there were a couple of wasps that flew into the pool room during the repair and we both basically laughed at that one. These people will do great work with wasps or without wasps.

I reached out for them to look at my parents pool pump which failed during the intense summer heat. Not only did they respond quickly, and provided helpful SMS status updates (when to expect their arrival, etc.), but they also fit us in their already busy schedule. They let me know the potential costs upfront, the possible ways to address the issue, and what could happen given different outcomes. They double checked the rest of the equipment was running alright, backwashed the pool, and added some more diatomaceous earth, just to make sure the system was running alright until my parents returned. Overall, I can’t say enough good things about this company. There’s a reason my parents trust them, which isn’t a given in the world of pool service companies, as I’m sure you are aware. They are very friendly, competent, helpful, considerate, fair, and most importantly, trustworthy.

Matt my technician was wonderful. He was courteous, knowledgeable and great at communicating. Much appreciated! And the owner, Jason was extremely flexible and understanding when I needed it. I would most definitely request them again. Thanks!

Jason is a straight up guy. Very professional, friendly, and informative. He is not looking to keep you stupid. He has installed new equipment for me on two separate occasions. He took the time answering questions in a concise and understandable way. That is greatly appreciated. I am pleased with his work. Will contact them for future services.
Update- 8/8/23
Once again have to express my gratitude to WaterTex for another great job. I was having an issue the booster pump. Payton came out assessed the pump. Had to be replaced. He was friendly and professional. He arrived on time, we talked about the issues we were having and he got to it. All of this equipment I believe is 20+ years old and do not believe it was well maintained by previous owners. These guys are as honest as days is long. You may not like what they have to say but they shoot you straight. I appreciate that. Great job. Highly recommend.

Watertex pool service did a great job. They were very informative in communicating the issue and even helped to explain how to perform future preventitive maintenance. The tech William was prompt and proffesional. Im so glad they work with my home warranty company, but either way they are going to be called in the future. Most people only post with negative reviews when their upset, remember that. Call them they are good

Worst service and unprofessional leadership. Called me berating me after charging me for repairs and leaving the same issue they found. Avoid this company at all costs unless you want to spend for zero results.

WaterTex Pools has serviced our pools twice recently. Matt was very efficient, professional and trustworthy. Communication was excellent throughout the process, and I would not hesitate to call them again or recommend Water Tex to someone that needs fast, reliable and honest service.

Really appreciate their professionalism and helping us to understand what was going on with our system, especially during the cold weather. Will definitely keep using this company!

Jason was amazing. Truly helped me understand the issues and told me how to continue to care for the pool. He broke everything down for me to understand easily. Will definitely keep using them. I have found a my forever pool company! I highly recommend this company, and Jason specifically! What an amazing company!

Highly recommend watertex. Prompt return of call and expert advice and service.
Will ask for them again for next repair job!

Was very happy with my pool repair. My system was old and not generating enough water circulation and sweeper not working right. I just knew I needed a new system. Jason came and fixed it very promptly. New system would have been $1000’s but he fixed and said I should get a few more years out of it. Also I had wrong sweeper. Suggested a cheaper one that I had before and he was right. They know their stuff and we’re honest. If someone is not honest, I would give 1 star and let you know. Honesty is very high in my standards.

They are knowledgeable, helpful and friendly. If they don’t have the parts available, you’re kept informed. Easy to work with!