We Fix It Phone Repair, Magnolia TX

I had previously left a 5 star review with Garret a year ago, however as a returning customer I felt I needed to share what an awful experience I had this past time with “Ryan”, the owner.
First and foremost, anyone planning on going to batteries plus phone repair needs to be forwarded and understand when you bring in a phone for repair, Ryan does not tell you this but you are LAST PRIORITY. If you bring in a repair and nobody is there and it seems you came at the right time that can change at any moment and your timeline can be drastically increased. See this would not necessarily be a huge issues if FOREWARNED, but your time is your word and even giving another 30-35 minutes customers too have other schedules to stand by. FROM THIS POINT FORWARD, BATTERIES PLUS SHOULD CHANGE THEIR POLICY AND GIVE NOTICE TO ALL PATRONS.
We are going to be working on this with corporate.
In other words, your repair will only be completed if no other customers come in, which will ultimately jump ahead regardless to scope of job: ie watch batterie (s) and vehicle or small device batteries removal, diagnostic, repair…. Took some time while we waited looking at our phone on back counter not being touched…
Ryan didn’t tell us that as we would have happily gone else where or came back another day, but our past encounter gave us no warning he was not going to do what he said or at least apologize and be a bit humble.
We ran some errands and came back well after his timeline and he said laughing I have not got to your phone; I had some watch batteries and other customers to tend too, wth?
So we just get pushed aside in hopes this changes? What kind of business model is that? We can only guess the phones aren’t very profitable. Again,
in short batteries plus took a happy returning client and irritated us by not only being honest and fair but being cute when we asked for the phone after giving you an additional 30mins to your 45 minute claim. That said, we have made contact with Ryan’s corporate franchisee in WI and do plan on talking with someone higher up with their corporate management team in hopes they correct such protocols with easily avoidable and such mishaps for other clients trust.

Cue, the nonsense reactions Google owners squirm and are full of, as this testimonial as this happened, period. We will take our time and money across the street or to someone more thoughtful and appreciative of returning clientele.

I had a question my speaker when I make phone calls I can’t hear what can I do or can y’all fix that it’s for an iPhone 8

Wonderful people.
Nice to see kindness again.
I will use this store again.

Thank you, Deborah

Fixed the charging port for my iPhone 8+ but either stole or tampered with my SIM Card after repair.

Extremely fast service. My daughter's IPhone 12 was broken beyond repair until we took it here. It took less than an hour to repair.