Wellby, Powered by JSC FCU, Alvin TX

Really glad to have a JSC Federal Credit Union in Alvin. Really like going there as well because the people are always friendly.

I have been with JSC for about 40+ years and when they opened in Alvin this is the best thing that ever happened. Most of the time JSC has been very respectful and helpful in all aspects of customer service. I am not divorced.

I've had a JSC account for at least 7 years now, my mom has had one for at least 15.we've had many issues with JSC but this one really set us over the edge. About 4 years ago my husband and I divorced, I went to the bank, brought divorce papers, and removed him from mine and my moms joint account. Great right? When someone is being removed from the account on the banks end they should be fully removed? Wrong! According to JSC it's up to us to remove a joint party from bill-pay even though we can't even see it from our end. Nor did they tell us this at the time and I know I asked multiple times if this was everything I needed to do. Well here we are. 2018.trying to pay a bill when it doesnt go through and a hold is put on my account due to insufficient funds. Hm, that's weird theres money in the account.nope the bill-pay system online pulled it from my ex-husbands account THAT WE CAN'T EVEN SEE ON OUR END. Now JSC is treating it like this was our fault, we have to be the middle man here they won't put a stop on the payment. Now we have to go through thr most convoluted process just to get things right. We just spent 2 hrs on the phone between banks and it's going to take a at least a week (not counting the upcoming holiday of course). As soon as this is finished my mom and I are both deleting our accounts with JSC because this is ridiculous.