Wells Fargo Bank, San Antonio TX

I want to say that this Wells Fargo Bank is an amazing experience. I got to meet with Anna Garcia and she's been the best help for opening my new account. I highly suggest that you ask for her and I believe that she'll make anything happen for you because she did that for me.

Absolutely terrible. Rude. Rude. Rude. Looking for a new banking institution. Done with WF.

This branch discriminated against me because of my medical disability. Super embarrassing and frustrating. It doesn't matter if I have two forms of identification I was refused service and wasn't explained why other than the system couldn't verify me. But I was advise to go to one on the other side of town. (They EILL help me?) Wow

I have been a Wells Fargo customer for 15 years, this is my branch and they have always treated me very well, every time I visit the staff takes care to answer all my questions and is attentive to always giving all the details. Thank you all for your customer service, which has always been good for me.

Dear Wells Fargo, send Corporate to SHUT DOWN immediately this branch ASAP and FIRE every living soul that works here. Never experienced a Banker (young spanish guy) fight with a potential new customer, Horrible! We took our money to Bank of America. BAD, BAD and BAD.

Whether the place is busy or not they take FOREVER I’ve came many times with it being one car and it being multiple cars THEY STILL TAKE FOREVER. Every time I’ve came I’m here for at least 30 minutes before I get helped AND they don’t go by order who got here first they will help all other lanes before they’ll get to me. Worst bank location ever.

There is at least one homeless person living on the premises, so be careful if using the ATM after hours.

Speaking of the ATM, I put my card and PIN number in and began to make a deposit. I put two checks in the machine, which did not process them or return them. It just took the two checks, failing to add that amount to my account. I called the bank as soon as they opened and was told that they can’t watch for my checks when they empty the ATM machine at the end of the day. I have to do a stop payment and ask the check writers to re-issue.

Member since 1988, but I will be closing my account because someone can’t be bothered to simply be on the lookout for two checks that their own machine took.

Been sitting here for 30 minutes no one acknowledge me to say hi or we will be right with you. Left and came back since I was early for my appt. Sarah the personal banker was done with her customer but still no acknowledgment had to go to the tellers and they said I have to wait on this one particular banker not Sarah which she was free and available and no customers were in line for the tellers.

Everyone there was a joy to work with. Ana the banker there was awesome. I showed up to my appointment and did not realize I needed some paperwork, she allowed me to run home to get it and come back. There was a bit of a wait but I appreciate being serviced so I did not have to take time off work during the week.

Earlier in the week I had taken time off work and went to 2 other branches and was rejected. So although the other two branches are closer to me, I will drive over to the Potranco location, anytime I need to go to a branch.