Wells Fargo Bank, San Antonio TX

1st time here at this location and had an amazing experience thank you again Jolene for your help

I am here right now. Not enough personel.
At drive thru only commercial and 1 regular lane open where 2 lanes can be open. Really bad service. The truth the bank does not care if you have to wait with a long line.

It's a good place, it's just that a lot of people come, hahaha but otherwise, everything is fine

SHAME ON U WELLS FARGO. ALL BANK MACHINES BROKEN @ TGIS BANK. WAT KIND OF SERVICE IS THIS 2 OUR COMMUNITY. THIS HERE IS A PROBLEM. ALL THE FEED BACK WE GET IS 2 EMAIL U. Y DONT. U HELP THIS COMMUNITY. DO BETTER. B BETTER BANK. MAKE A DIFFERENCE IN COMMUNITY. THIS IS UNACCEPTABLE. SHAME ON U WELLS FARGO 4 FAILING US. FAILING OUR COMMUNITY"! DO BETTER. WE R ALL GOING THRU. SOMETHING. IN 2023"!

Ridiculous. The Tuesday after Labor Day and only one teller working. No support or anyone lending a hand. Watched 6 customers give up and walk out before I did.

Would someone please explain to me why this location always have their atms out of service? Why even have them available outside when the bank is closed if they're not even operating I mean come on people commen sense. Either get the atms working or have the bank opened 24/7.

This location has had one of their drive up ATM’s down for the longest time at least over 3 months+. Now the second and only drive up ATM that had been working since I last used a few months+ is down. Their walk up ATM where there is a long line of people including elderly and disabled are out standing and waiting in a heat index of OVER 100°. Where is Wells Fargo loyalty of providing customer service? Where is the Bank manager and or owner who should be taking care of this matter? Rather than having the customer send an email to someone who will probably hit the send to trash button. No excuses! Thank God I have an acct.open with Frost National Bank who’s drive up ATM is working and not far at all.
7/14/23 UPDATE
Received a few emails from Wells from departments that handle this kind of stuff. Email stated that one of drive up ATM’s is up and running and the other drive up ATM still needs to be repaired due to someone messing with it. Hopefully it gets repaired really soon. Really don’t like that we have to depend only on one drive up ATM and hope that it keeps working.

The Wellsfargo ATM on Castroville road are constantly down! No matter what day or time you go! Get it fixed wells Fargo (6-26-23)

If i could give no stars i would. Its experiences like this one that makes me want to switch banks. HUGE building with only one person working. Waited 40min, was late getting back to work and had to use sick time. Takes 2 second to notarised things, could have just brought your stamp to the front when you were having a conversations with the front lady’s and i could have went on with my day, but nope. Was trying to save time and now i have to go somewhere else. BIG waist of my lunch break that i was not able to even eat on.

3 ATMs and all 3 are down. The 2 drive up ATMs have been down since Thursday night and the walk up ATM has been down since Sunday morning. I picked this bank for convenience and it has been an inconvenience

FIRST TIME IN THIS BANK AND IT WAS WONDERFUL, MR. DANIEL CASTILLA DURAN SERVED US EXCELLENTLY HE SIMPLY HELPED US WITH EVERYTHING WE NEEDED, IT'S GOOD THAT WELLS FARGO HAS PEOPLE THIS KIND AND TRAINED 10/10 ️️ ️️️

This place is trash, since when do we have to make a appointment to open a new bank account? There was no one waiting or anything, he could have just took me in. But instead he said make a appointment online. This is my first time coming to Wells Fargo and I was exited to get a new bank. But this was unprofessional and definitely didn't meet my service. On to a better bank.

Literally walked in to open an account said he had no openings for the day! Mind you it was empty! Said he was booked until the following Monday… And as read online and spoke over the phone you do not need an appointment! WHEN I ASKED IF THERE WERE OTHER BANKERS HE SAID NO! Hmm found it funny that he’s running a whole bank on his own. Took our business to FROST BANK AND WAS RECEIVED AT ARRIVAL…