Wells Fargo Bank, Austin TX
| Address | 3949 S Lamar Blvd, Austin, TX, United States | ||||||||||
| Phone | +1 512-373-7260 | ||||||||||
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| Website | www.wellsfargo.com/locator/bank/3949__S__LAMAR__BLVD_AUSTIN_TX_78704 | ||||||||||
| Categories | Bank | ||||||||||
| Rating | 2.3 8 reviews | ||||||||||
Nearest branches Wells Fargo Bank — 4301 W William Cannon Dr Bldg L, Austin, TX Wells Fargo Bank — 501 S Congress Ave, Austin, TX Wells Fargo Bank — 1825 S Pleasant Valley Rd, Austin, TX, United States Wells Fargo Bank — 12921 Galleria Cir, Bee Cave, TX |
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Similar companies nearby Woodforest National Bank — 710 E Ben White Blvd, Austin, TX Chase Bank — 1811 S Congress Ave, Austin, TX Bank of America (with Drive-thru ATM) — 3601 W William Cannon Dr bldg f, Austin, TX Chase Bank — 6600 S MoPac Expy Ste 1000, Austin, TX |
Wells Fargo Bank reviews
8Seeing so many Wells Fargo drive ups either closed or with limited hours in Austin. This is not what we signed up for with Wells Fargo. Very disappointing service.
This branch has been understaffed since 2020. One teller available and one banker. They have no empathy for the customer. Even if the bank is not busy, you have to wait literally over an hour to get some help from a banker.
Do not go here, go to the downtown location instead. I never had to wait downtown, and there is only one cashier working here. It took them forever and I had to wait 20 minutes in line for a money order!
Extremely slow, understaffed and no sense of urgency.
RE: Wells Fargo Owner (Yosari) : This isn't a complex issue. Don't have your customers waiting in a long line on a slow Monday afternoon when it should be a seamless experience. Either improve your operations or hire more people or both.
I went in Wells Fargo to shut down my account, honestly kinda sad I was shutting it down because I wish I had a reason to go back. The banker who helped me, Oscar Ramos, was so kind and made the entire process so easy. I have never had such an amazing banking experience. 10/10 would recommend. Thank you @Oscar, you have raised my standards and made my whole day.
Wells Fargo makes its customer wait on them instead of serving their customers and waiting on them. 0 out of 5 stars.
Their online portal is buggy and one can then not easily report SEVERE defects in their software. One incidence, they hardcoded an email I no longer use into their online loan heloc application. One can not change it. Cant contact them about this easily online, get put in a loop on the phone. Surely they are sending reminders to this email address (which I no longer control) to complete the loan application. Classaction Privacy Lawsuit?
I give them 0 out of 5 stars. Overall 0 out of 5 stars after being a customer for 20+ years. Online banking without being able to actually contact them online, you have to call them. Go to he77 Wellsfargo
Plenty of staff and they refuse to open their drive through. Stupid. Long lines inside for no reason