Wells Fargo Bank, Houston TX

No bathroom. City problems. You can pull out thousands of dollars but you can’t use the bathroom. It’s absurd.

My card got stuck in the ATM due to some kind of power outage. The staff refused to help or even come to the door (plenty of people inside the building, around 4: 45 PM). Worst customer service of any industry I've ever experienced in my entire life. Cancelling my account tomorrow with this joke of a company - if you are reading, do yourself a favor and avoid this bank

Such a wonderful and helpful location. Manager Stephanie took the time to walk me through a self service process and took the time to make herself available to my questions. Really great experience

Alexander is the best banker I've ever met. He is so nice/patient and did a big favor for me. Appreciated so much and welcome to Taiwan in the future:)

We know Stephanie for over 11 years almost 12 years she always helpful, knowledgeable, kind, good listener and positive attitude. Any time we call and asked for information she always support us. Stephanie is the best manager in wells fargo.

The Branch Manager Stephanie did not allow me to deposit a check and asked for tons of unnecessary documents in order to enforce the check and deposited. I went to another branch and all they did was verify the funds and the transaction was successfully completed without the need of the extra paperwork. It’s sad to see how she had me go on a goose chase, when all she had to do was follow an internal banking process. I will never go back to this branch.

I had an appointment. The employees here don’t want to attend to the customer. I was waiting in line for 15 minutes and then they sent me to sit down. And when they finally attended me, this woman tells me that they can’t attend me anymore because I arrived 15 minutes late and it was because I was waiting in line that time. Wells Fargo is simply a bank that I'll never plan on having an account with

Had appointment with the banker. She informed that she was busy waiting for another person and I had to reschedule the meeting with her. She had been sitting for 18 minutes doing her work at the desk.