Wells Fargo Bank, San Antonio TX

Drive thru at the mulberry location and Basse location are closed, they have been for about three months, that is ridiculous especially for someone with a small child not very convenient and no one ever answers the phone!

Huge thanks to Alex P.who assisted me with the utmost professional attitude on multiple occasions.

Female teller was incompetent and appeared high and asking inappropriate questions about my check which I received after a car accident. “Were you in a car accident, hopefully it wasn’t your fault” she said then proceeded to talk about how she had recently gotten into a car accident which I do not care to hear about when I’m running an errand like depositing a check. After I got home I got in contact with the bank to make a complaint over the phone, and I was then placed on a hold for 10 minutes. I was told I was being transferred to someone who would take the complaint only to be hung up on. As someone who works with the public every day this is unacceptable customer service.

Customer representatives Jessica Ramirez was very limited on her knowledge making her unable to help properly. She was rude and incompetent. I do not recommend opening an account with this company, especially when it's been proven they steal from their customers.

I am giving 3 stars because the location it’s nice, and convenient. But you need to train better your tellers.
Today I had to express send Money to a different country. This teller Monica asked me what kind of dollars? Like we have different dollars? I couldn’t believe it so I didn’t respond her ignorant question.
So after she finished my transaction she gave me attitude
I think Wells Fargo if you are managing my money you should have people with more acknowledge about money IT ONLY EXIST AMERICAN DOLLARS MONICA Google it or ask Siri …