Wells Fargo Bank, Austin TX

I came here with my sister who was listed on my fathers account (since she’s the oldest) as POD (pay upon death). We arrived to her appointment and a woman came up to me smiling and asking if she could help. I was sitting and I said “Oh it’s my sister” and I gestured toward my sister standing in line, whom had turned around. She immediately turned to my sister and we both followed her to a seat in the bank. I said, “Im her sister, so I’m tagging along” and she just flippantly said “That’s fine” as she sat down…. Yeah half the money is mine, so ofcourse I’m going to be here… but she couldn’t care any less about me because I’m not listed on the bank account. So she proceeded to say directly to my sister “Im so sorry for your loss” and my sister thanked her.
I had a $25 check which needed to be deposited for my dad and the woman looks at my sister and says “I’ll see what I can do to get it cashed, I mean it’s only $25 so I’m sure it won’t break you” Are you serious? It’s money owed to us, so that’s actually none of your business! It sure won’t break Wells Fargo to pay us our money.
So then we went through all the banking stuff to close the account. The woman never offered to tell us the exact balances in each account before starting the closure. She did not offer any statements which would have been nice to see what they were paying out. We had access to his account prior to us providing a death cert but they locked my sister out once they got that.
My dad has only us two daughters and we moved money from another account to Wells Fargo to pay out at once and because there is no POD on the other account. They would not pay us that money without a court order. Fine, that’s the law…. But when my sister asked for a statement of the funds she looked like she didn’t think that was possible and then finally gave her one only of that one account. Listing the amount we don’t get.
Anyway the entire time I was this invisible person sitting there. I wanted to ask questions also but the process is that she is on the phone the entire time for approvals and she does all the asking of questions. Anyway, she wasn’t going to answer me anyway because I’m nobody in her eyes.
A coworker of hers came up to help and asked “Oh I’m sorry, who passed? ” And this lady Jo Lynne or whatever answers “HER dad died”…she knew very well I was his kid too because she asked… but okay. I’m not important.
Then she gave my sister two checks, from his two accounts and did not give her any statements other than the one for the account we can’t have the funds from. So we don’t know if we were paid accurately or anything. There’s no proof! You’re PoD and they pay out but you get nothing to show the accounts balances? I mean that’s as SHADY as it gets!
As we went to the desk to get a $25 check cashed I was on my sisters right and the woman comes up on my sisters left, she touches her arm and says “And again, I’m So sorry for your loss”…. Didn’t even LOOK in my direction! Wow! As we left, I seriously started tearing up. It’s one thing to lose a parent but to be treated like a piece of trash because you aren’t the name on the account? I can tell you what, I have half the money now and guess where I will NEVER invest or bank it? Wells Fargo. You got it.
My sister hugged me, as we left. We’re both not gonna bank here.

Update: I just got mail from Wells Fargo stating that my father needs to deposit $500 to avoid fees on his account! They still have his $11k and if they take one dime for this I will take legal action. These accounts are supposed to be closed.

2nd Update: I contacted the rep who reached out below with all my dad’s information and all they did was send my sister a letter stating that they can’t give me any information! I didn’t ask for any… way to resolve nothing.

They don’t seem to have anyone available to help. There are no expectations set out anywhere in the lobby as if you need to sign in or have an appointment to come in, zero sense of lobby leadership and no one acknowledges your presence. This is the best way to drive clients to the competitor banks across the street.

I was very impressed with this location. Everyone is speedy and very good at their jobs, which seems to be a rare thing now.

Veronica Rodriguez was amazing. She deserves a raise.

Which other bank forces customers to close a CD at a branch? Wells Fargo takes the cake

Had no issues with notarizing a document. Fast and convenient option for members.

The banker Loriann is very professional and friendly in this bank.
My English is actually poor but she helped me to open account with patience.
Thnak you Loriann!

Too bad. I just had a bad experience and I'm disappointed with Wells Fargo. I tried to withdraw money at ATMs and they gave me incomplete money, I was short 600 dollars, call customer service to make a complaint so they see what had happened with the machine and it turns out that they told me that there is no surplus money.this cannot be happening.is it really that money is lost in the machine? I still don't understand it