Wendy's, San Antonio TX

The food came out just a few minutes after I ordered! The cashier was super nice and awesome! We got that $5 biggie bag, and it was plenty of food! Came out nice and hot!: ] And the Rick & Morty drinks were super good definitely coming back!

Fat Man was at the Register with No Name Tag. I think he was the Manager. Never said Hi I'll be right with you or Nothing. Stood there waiting for 15mins. Just End up Walking Out and Went to Jack in the Box. They have the Worst Service Ever! Never will I go back to That Restaurant! Need Better Customer Service!

Man they r lucky in not a secret shopper-well i guess i am lol. Ok seriously here we go. Drive thru had 11 cars so i went inside. 1 person in front of me with none in front of them. Waited 7 mins till the guy came back to ask for their order they ordered quickly. They say down. The guy came back and forth 13times but he said 1 word to me. No please hang on no nothing. On the 13th time i said hey u think i can order he said ya ya I'll b right back. I could here 3 or 4 employees playing around and cursing so loud ppl in dining would turn and look every once in a while. There were 6 kids within ear shot. 1 parent got up n left. 6mins passed he said ok wat did u want? I said a lg chocolate frosty n inquired on how much a sm fry is n decided against since it was almost $3. (Ridiculous) He said ok total is i paid with a $5 bill. N off he went again after 5 mins i said umm is it gonna be much longer he said uh, well, ok no hang on I'll get it now. Literally 1 min later he slides me my frosty lid half on, n no other acknowledgment. N he was gone again. Without a word to the ppl after me. I just shook my head and said in passing to the man waiting.good luck and u might want to cover ur lil boys ears. Ud think we werebin a bathroom with all these potty mouths. They'd make a sailor blush. He said oh ok thanks smiled and i left. 11 in drive thru vs 1 inside. I thought for sure I'd b in n out. Yeah right we left right behind the guy that had last entered the drive thru line wen it was walking inside. WtH.they need to fire all and hire all new. I'll take a job there n guarantee, kids won't have to have an adult just to come in and eat a kids meal. Worse service I've ever had in my 44 yrs on this earth. Pitiful excuse for "customer service"! I'd hate to see wat kinda manager they have. Scary thought huh!? I'd give -5 stars if i could!

Drive thru lady was RUDE. After waiting in line behind ONE car for maybe 10-15 minutes, I moved up to my place at the drive thru speaker. But I waited another few minutes before anyone even said anything. I stated I had a mobile order and the lady just said "Yeah I don't have it". I went on to explain I placed it online and said I paid for it. She finally repeated the name I gave her back to me and it was the completely wrong one. So I said my name again and she quickly replied she still didn't have it. Too quick of a response in my opinion if she was actually checking into it. So she questioned if I was even at the right address. I confirmed I was and she wasn't offering a solution at that point. She finally said to just pull through the drive through AGAIN and said to give it more time? Frustrated, I said no that I was already waiting in line and I just wanted my order at that point. So finally after all the back and forth I placed my order again. I pulled up to the window and I wasn't greeted or anything. She starts talking through her head set to another customer and she absolutely rude to them as well. While I'm waiting to at least be greeted, I look over and what I'm assuming is an employee (wearing regular clothes and no name tag) is putting fries in the boxes with his bare hands no gloves or anything. I will definitely not be revisiting this Wendy's. Rude, unprofessional, and unsanitary.

Today I came in and all of the ladies working here are so sweet. Within the 10 minutes of being here 4 adults with special needs came in with different families and the staff was very respectful and caring.

Staff wasn't rude but not polite either, just there, exisiting. Seems like a lot of places are switching to these digital drink dispensars with all these options and flavor add ins. Usually all the extras are empty/not available so not surprised to find thats the case here as well. Food was.well it was food. Everything was barely warm, my burger in particular was decently pink and not cooked through. Chili was the best thing ordered.

Half the menu is bacon. Today, right now, they have no bacon. I then order a cookie. No cookie. I asked why they're open and they said they don't know

This Wendy’s makes its own closing hours they don’t follow the hours listed. So you can show up hours before the scheduled close time and they will just be closed. Lol

Took a while to get our food granted i was with my family. It was worth the wait. My mother spilled her drink and almost died of laughter while we waited.

Upon entering, I immediately felt unwelcome and the service was quite quiet. The food was served without providing us with any notice that it had already been finished, was unseasoned, cold, and had simply been thrown together.

Went there today and bought a combo.so I get back to class, and there's no burger in the bag, so I gave them a call, and of course no one answered. That'll be my last time ever visiting this dump.mind you, it's the second time this has happened, but hey, I shouldn't be surprised, hence the location that it's in.

Do not order from here using grubhub Uber or doordash. I ordered 3 biggie bags on grubhub expecting the nuggets burgers fries and drink I spent 25$ for the bags and the delivery fee plus tip. I ended up with 3 small cheeseburgers and that was it! The driver even tried to show them hey this is what they ordered and paid for and wendys refused to give it to them stating to the driver that we didn't pay for that even after the driver showed them the order on his screen! So for my dinner for me and my family I got 3 cheeseburgers in total. Thanks for nothing wendys. Oh and by the way it's pointless trying to call them and say something no one answers the phone and after 5 mins of it ringing it goes to a mailbox.

Worse place! No greeting, just "I'll be right with you" and after a five minute wait and a "hello" from me "I'll be right with you" is repeated without an "I'm sorry" or anything. Is it our current generation or lousy management that is causing these inconsiderate employees!? ! Stay away and go to Whataburger or stay home and make a sandwich. Wendy's is trash.

They took them a long my time to take our order. When we finally got our order everything was cool. Took the fry's back for hot to one's. I finish my cold hamburger & cold nuggets & still had to get up again to get my fries. They were still not ready cause they were filling all the drive through first. Finally got the fry's now hot they were Great. We'll never go back again. May just for the freezes.

Constantly having issues with this Wendy's and thier delivery service. Not the delivery driver fault but Wendy's always forgets items in my order and then makes you contact the delivery service as though it was thier fault for missing items when order was placed directly through your app! Don't order delivery here save yourself the headache.

Food was cold. Also was not not correct. Specifically asked for certain condiments on each burger and they didn't get it right. Drinks were not filled to top and was not given a receipt. Total spent was 25.31 for an unsatisfactory order. We went for dinner because we wanted a hot meal and didn't want to cook at home. Granted it was drive thru but usually the food will stay hot till we make it home. I'm 100% certain the manager or his employees would have not eaten our order. The puzzling thing is that we were the second car in line. There were several employees making the orders but couldn't do a satisfying job. This location did not provide satisfactory services.

My experiences at this fast food restaurant have been great each time. All the employees work hard to carry out the important tasks of handing out fresh food to the customers everyday in a timely manner. There is one employee especially whom needs to be noticed for her dedication and loyalty to the team. Olivia L. Which operates at the drive thru window always greets the customers with a bright smile and her professionalism and respect.

Came here to get some Frostys for the family, and got the "our machine is down" excuse. The girl at the drive-thru said Wendy's is now related to McDonald's. It's been a few years since I've visited Wendy's. It might be a few more before I forget this incident.

Probably the worst Wendy's in the area. If you get the chance go to the Southpark or Mccrelles location they actually give you hot food.