west elm, Dallas TX

We went to buy some furniture for our house. We have kids and then they were walking and looking around there. It might be little loud because they are kids. But one of staff, woman who wears black glasses, she was all the time keeping to watch the kids and our kids were scolded. Our kids had very scared. We bought $3000 furniture total, but even she didn't say "Thank you" and she scold us until going to outside. We had bad experiences and we think this place doesn't kids friendly.

Corinne helped us furnish an entire apartment. She went above and beyond to help us put in the order and stayed an hour past her shift to insure we design the space we love! Her product knowledge and passion surpasses our expectations. She made the experience easy and fun!

10 weeks later I haven’t received my bed, I called back with my order number to inquire about the status of my bed and a rude woman answers. At first, She wasn’t willing to take the order number to assist about the status, claiming I need to call Boston or online customer service since that’s where I ordered it. I explained that’s inaccurate and not sure why she made all those assumptions, I ordered it from the dallas store, but call me old fashioned why does it matter where I ordered? Someone calls to find out about an order you don’t help unless they made it with you? That’s poor integrity! After she went off I was so turned off and discouraged. I got off the call. Such a shame she claimed to be the manager too! Wow! Never again, so much negativity and lack of integrity. My bed is already 4 weeks past it’s delivery date, you can be kind or stay home if you don’t like to help people.

This has to be one of the worst experiences for an order and I would NEVER refer anyone to this company. They have sent items to the wrong address. Failed to deliver furniture on two dates set up. The lies from associates are unacceptable and unprofessional. Do not order if you expect accurate on time delivery of items ordered.
I have taken two days to be at an address for delivery only to learn the delivery was never scheduled.
Jobs should be terminated or suspensions without pay for this ineptitude.

I ordered 2 SIMILAR side tables from West Elm, as a home warming gift for my friend. I added a gift note to my order so she will know these tables are from me. Now guess what:
1-They delivered 2 different (color) side tables!
2- there was no gift note (gift message) in the box! She had no Idea where these tables are from and who sent them!
I called the customer service, they didn’t even apologize properly, they only asked me if I want to exchange the wrong item? ! And of course I’m not gonna ask my friend (who doesn’t have a West Elm store in her hometown) to go through the exchanging troubles!

My trip to West Elm (Dallas) yesterday was amazing! However, I was hesitant to go there for the first time due to the not so good reviews about customer service. I decided to go, because I heard they have great furniture and sales. When I arrived, it was a clean and neat facility. Initially no one greeted me when I walked in because they seemed extremely busy. But a kind gentleman by the name of Kavion or Kevion (Sorry if I misspelled your unique name) greeted me with the biggest smile on his face. It felt welcoming. I continued to ask him about sofas. He asked me questions to get to know me so he knew what sofa would be best. He gave me a detailed tour of sofas and swatches for the Andes sofa. He was extremely helpful and knew in detail every sofa. He deserves a raise! Overall very great customer service on my end. I wasn’t ready to purchase the sofa yet however I purchased a bunch of candles from the associate because he was so patient and helpful with his time. I 10/10 recommend West Elm (Dallas). Great job guys!

HORRIBLE delivery and customer experiences. Only good thing is the furniture is beautiful but not worth the price or headache you may endure to get it. It is the most decentralized company I have ever worked with.home delivery can't see half the information and then the furniture department can only see so much too.and no one was able to or even offered to expedite the process. Better yet - once the item is in the hands of the shipping company the visibility is even less. Or so I was told. If you want to hear my specific almost 2 month long (and still continuing) saga to get a dresser for our nursery keep readying.

First I scheduled my home delivery for the dresser with changing table topper for them to only show up with the changing table topper. After calling customer service, I was told the dresser has not shipped and I will be notified when it does.

Fast forward a few weeks after the expected delivery date and still no sign of the dresser. I started calling weekly.with the same response.hasn't shipped that's all they could give me. FINALLY they realized they didn't know where the dresser was so they opened an "investigation" which took a week and a half. Oh and they wouldn't send a new one till the investigation was closed.

It has now been a 7 weeks since the order was placed. The dresser was found and home delivery was scheduled. They are now two hours late. And guess what? Customer service can't locate the truck. Who knows when we will get this dresser.

Not specific to the store but rather the delivery department and their customer service. Terrible experience. I talked to a guy named Terry. He was rude and no helpful at all. I was expecting delivery of items worth multiple thousands between the 10th and the 17th. When I heard nothing from them I decided to give them a call only to find out that those dates mean nothing. Even though they have most of my items ready to ship they won’t for another 10 days. No explanation to why. Just a bunch on condescending answers from a person that no company should have left anywhere near the phones. When I called again to try and talk to someone else I was put on hold for 20 minutes before this guy Mike decited to threaten my with cancelling my order. Do yourself a favor and shop elsewhere