Westbrook Metals - Austin

I own a commercial restoration company and 50% of our business is dealing with odds and ends. Found this shop about 6 months ago and they have everything I need and the part is the drop zone of those odd scrap pieces you need.

Been teaching my kid to weld - this is a great place to get small pieces of metal. The staff is friendly. Highly recommend.

This place is awesome!
They helped me out so many times with finding a piece in the drop section and not having to buy a full sheet of steel, aluminum or full length materials.
I also got a lot of new stuff from them. The staff is nice and very helpful and their prices are fair!
#RollingwiththeShasta

Update 10/26 - Sorry for not updating sooner. Westbrook reached out quickly to discuss my experiences and get to the root of the problem. I look forward to a more positive experience in the future.

Original - Only giving a 1 star because it wouldn't let me leave 0!

How does a company with such HORRIBLE customer service stay in business for so long. They don't know what they have in stock and can't hardly be bothered to look. If you call to see if they have something in stock they will always say yes on the phone and then act surprised and say they don't have it when you drive across town and ask for it in person. I don't expect them to have everything all the time but I would expect them to be able to listen to the customer well enough to properly check their inventory.

At this point I'd buy my metal from McMaster and pay way over retail before going back to Westbrook.

Too bad Metal Supermarket couldn't make it work in Austin.

We LOVE the guys at Westbrook Metals. Rene is so helpful and accommodating. Since we build furniture, we're always looking for cosmetic, clean metal and they bend over backwards to make sure we're getting good stuff. I recommend Westbrook for metal supply to our vendors all the time. No complaints here!

LOVE LOVE LOVE these guys. They are honest, their sales team is awesome (ask for Rene!), and if and when there is a problem (I order A LOT of metal), they are VERY quick to respond to the issue and correct it for you. We've shopped around for other other metal suppliers and can't find folks as great as the sales team at Westbrook!

I loved how quick my order was out. The warehouse guys did a great job on my cuts. Great place to get metal.

If you can’t find what you need here, you have no business in any shop. These guys and girls are awesome! Fast and friendly service, at the best prices in town. Even as an amputee, i give westbrook metals two thumbs up.

Best place to get metal. Always stocked with what we need and friendliest service of all the shops around Austin!

Awesome staff the warehouse guys are fast and very helpful all the sales guys are great and know what there doing.

Overall a great experience enjoyed the great friendly service and atmosphere.the staff was extremely helpful and fast paced.

Westbrook is great in getting what we need when we need it. They have reasonable prices and good customer service.

Came in today to purchase some metal great people inside working great customer service everybody in there was friendly in a good mood

Used Westbrook for years, but the last quote I got from them was crazy high, ended up having Aluminum sheet shipped to me from Minnesota for half of the Westbrook quote, including shipping. Have I been overpaying this whole time? I try to stay local, but I can't be competitive if my suppliers aren't. Other than price, they have always had what I need, and they are close by.

I've been purchasing steel and aluminum from Westbrook for over 15 years now. They have a great selection and if they don't have it they, most times, can order it. Fantastic service, ALWAYS!

I saved 100 dollars on 3 pieces of metal I was going to buy at home depot. I'll never use home depot again if I'm going to get metal for a project.