Westway Collision Center, Carrollton TX

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Stellar customer service, action & answers -instead of excuses and confusion -AND the added bonus of compassion! We are so delighted to have found Westway & Baha!

Our daughter was driving in her Kia when it was hit & damaged by a flying tire yesterday.

No one at Kia, Kia Collision or Kia corporate could/would help her after they had it towed it to one of their locations that doesn’t handle collision. She was redirected for hours of phone calls with Kia & conflicting
Information.

24 hours later her car was still stuck at a Kia dealership, and they refused to tow it to their collision center even after charging her $200 towing, so I called Westaway Collision.

Baha answered the phone and listened-really listened. Within a little over an hour on a major holiday weekend, Baha managed to get her car towed from Kia to Westway.

When we arrived, the first thing he asked her was how she was doing after her scary ordeal. She felt like she could finally breathe.

Excellent Service will take all of my vehicles to Westway Collision Center. Hopefully I won't have to. Keep Westway Collision Center in business they have the best service. Thank you Doug! Michelle Barrett Kelley

Westway made the whole process so easy. They answer the phone promptly. They get back to you quickly and frequently. They worked effectively with the insurance company. They made the difficult situation of getting a collision repaired feel easy. They are courteous and respectful. Thank you, Westway!

Had a single vehicle accident after someone ran me off the road and had mechanical damage to my wheels. I picked this place because of the reviews and they work with my insurance. While my insurance was a complete pain, Doug made sure every part of my vehicle was fixed with genuine parts and without taking shortcuts. He did everything in his might to get everything back to normal. For this, I am forever grateful.

Thank you Doug and the whole collision team for making sure my QX50 was fully taken care of. It runs wonderfully now.

Just a brief note:
Doug and his staff went above and beyond to take care of my 3/4 ton pickup.
I was going to take it to Dodge for the collision repair, but even someone at the Ram dealership, told me that sometimes they have a hard time matching the graphite gray paint …so I went to Westway.
Everyone was helpful and courteous.
Doug even went out of his way to have a couple of other small dings taken care of- that had nothing to do with the damage that the truck was there for.
Customer service was beyond exemplary! From now on, it’s a no-brainer where to bring my vehicles!
I appreciate you guys at Westway!
Michael W.

Fantastic team. Everyone was super helpful and they did a great job on my Tesla!
Doug was very professional and helpful with everything.

My experience was great and I will definitely be referring my family and friends. Thank you!

Westway took care of me after a frustrating accident and fighting with my insurance company. They were always incredibly friendly and I'd say prompt. I haven't had much car work done in general but this was a positive first experience for me. Doug was my estimator and he took great care of everything from cosmetic details of a scratched wheel to the reason I took my car there to begin with, the fact my door wouldn't open. My insurance company accepted all of their repairs and estimates. I didn't have to do anything besides get my car there and pick it back up. They have great communication by answering questions correctly rather than guessing and giving misleading information. I'd absolutely go back when I need to.

Ali was a great help, came and jump started my car and was very quick. His communication was top notch as well.

I was very happy with the results of my vehicle. Doug and his team got my vehicle back on the road.

Westway is the only shop I use to get work done to my car. It’s a one stop shop that does almost everything which makes it very convenient for me. They always treat me right and I love the people that work there!

I had an awesome experience over at Westway Collision Center! They treated me with the utmost respect and they really took their time in explaining every little detail to me and the service I received was amazing as well! Highly recommend this place to anyone looking!

Westway Collision does the best work. They have the best team and always make sure the customer is taken care of.

Very amazing and nice staff, efficient and quality work they took care of my car perfectly it was definitely in safe hands, thank you so much for the free detailing car looks great!

I had a fantastic experience with collision centre! From the moment I walked in, I felt welcomed and valued. The staff was incredibly knowledgeable and went above and beyond to help me. They were transparent about pricing.

Best collision center I have given my vehicle for collision damage the finishing was best and customer service is the best in time response and delivery was quite easy

Super awesome customer service and great work. Car was ready when promised, clean and looks great. Doug especially took great care of us. Appreciate you! Thank you for everything. Definitely recommend.

Absolutely the best experience. They dealt with my insurance company from A to Z without any headaches. Will definitely use them again if they had too.