Williams-Sonoma, Frisco TX

We went Christmas shopping today and stopped in to look for stocking stuffers. I have 5 kids, 3 grand kids and 3 bonus add ons. We had a stroller but to the best of my knowledge that’s okay. Immediately on entering an employee came up to us and just stood and watched us and it was odd. She didn’t say anything. She eventually left us as we proceeded further into the store. Then another employee came and stood by us. After awkward staring I asked “are we good” and she goes “yes you are okay”. I looked at my husband and said “We are out of here. I don’t know if it’s the stroller or if we look like we are shoplifters but this is weird. We will go spend our money elsewhere”. No response from the employee. Just a flat facial expression. If you don’t want strollers put up a sign. The only two other things different about us is that I’m a little bit of a punk rocky grandma person and my grandbaby is mixed race. If it was either of those things that’s on you. Good luck selling in this economy with these kind of practices. I think I know why you might have missed earnings expectations and are down 16% in revenue.

Was super hard to find. I don’t really go to malls & I was orbiting the mall like a moon. The place is first store on the left, after Samsung store if you enter from the barns & nobles entry way.

The Williams-Sonoma store located in the Frisco, Texas mall is amazing. The employees are very well trained and very friendly. The products they carry is amazing. We took some pictures of a few items and we will compare to others that we have found. We would have given this store the fifth star if it didn’t smell like sewage. When you walk in the door it really takes your breath away. After a few minutes you get used to it.

Service is always top notch as expected. The staff is always helpful and welcoming. I received a broken Le Creuset for Christmas. The quickly and promptly assisted with the return and replacement. Well done and keep up the good work.

Was about to purchase the panettone for my holiday shopping in the store but when i looked at the expiration date it was expiring in 15 days. I proceeded to another section going to purchase the ‘Fortnum & Mason Piccadilly Biscuit Selection’ and guess what? Already expired in a October 2022. Can’t believe they selling expired stuff at these prices!

You can always find something for the kitchen that you need at a good price. And the service is terrific. You won't ever have to say that you can't find help here because they go above and beyond to help their customers out.

Always friendly staff and great to shop for things you didn't know you wanted.