Wiseman Family Practice - Westlake, Austin TX

Long overdue as I have been a patient since 2019 and have rarely had better than an OK experience. The front desk is consistently a 1 star experience—rude, unhelpful, impatient. They never pick up the phone and don't call you back even though their voicemail specifically asks you to leave a message and they will return the call within 30 minutes. I have been to both the Central and Westlake clinics with similarly disappointing experiences.

At Westlake, after waiting for *over an hour* passed my appt time, I inquired at the front desk for an ETA, which seemed to remind them that I was even there. All of a sudden, they show me back to a literal storage room and had me sit on a chair inside to ~continue to wait~ to be seen. Techs and nurses would come in to gather medical supplies and jump in surprise when they opened the door and saw me sitting there.it was so weird and unprofessional. I've never left any appt at Wiseman feeling confident about the experience but things like getting sat in a freezing storage room after waiting for well over an hour are really beyond the pale.

At the Central location, I went in for a female issue and the RN who saw me told me "she hadn't done this in a long time, " which is not what you want to hear from your doctor handling delicate parts of your body, and then proceeded to read the instructions for the procedure in the room with me while awkwardly handling my body which made me immediately regret going there at all—one of those real "just kill me now" moments.

I've really tried to make this place work, over many years—seeing different RNs, trying different locations—I want it to be different! The straw that broke the camel's back is when I called another doctor's office today to be seen for an acute issue I'm having (Wiseman doesn't have any appts for WEEKS available online—not helpful if your primary care provider can't see you for acute issues—and they have not returned my call about getting in sooner, which is honestly very ~on brand~ for them). But unfortunately, the new dr. I called told me they aren't accepting new patients but recommended I try Wiseman. HA! I called ARC instead (which tells you all you need to know). At least they answer the phone ¯_ (ツ) _/¯ Sadly, my search for decent medical care continues.

Everyone is so helpful. Wait time was reasonable. I feel my nurse practitioner is very thorough. And sincerely concerned about my health. Everything was explained and all my concerns were listened to. I give this place a A+.

Down through the nine years as a patient at this clinic, I have found that the integrative service model suits me very well. Regardless of the practitioner my experience is always positive and satisfying: My questions get answered and I feel included in determining the best treatment path going forward.

Gillian R.

Incredibly disappointing. I was excited to read the information on Wiseman’s website. It led me to believe this was a holistically-minded practice that wouldn’t shove a prescription at me within 5 minutes of entering an exam room and without knowing my medical history. I was not looking for a doctor to slap meds on any symptoms I or my children might have.

They boast online that their primary goal is to address the root cause of disease and help their patients thrive with preventive healthcare therapies; lifestyle changes, energy therapies, manual therapies, supplemental therapies, and only finally and lastly pharmaceutical and surgical therapies.

I was so excited to read this that I made appointments for both of my children. I do not carry insurance, so i paid in cash in full at the time of service.

I made NEW PATIENT appointments for both of my children with the sole intent to establish them as patients. I did not make sick patient appointments. I waited over a month to have them seen. My expectation was that the practice would take a comprehensive health history, get to know my kids and any of the issues they have going on, ask questions about our diet, lifestyle, etc.and determine their overall wellness and make recommendations for improved wellbeing.

Welp. That is not what happened.

Before my daughter’s appointment, she got sick. So, when we arrived at the office, our need had changed since she was ill, but I did not call and alert the office because I still wanted them to treat us as an establish patient appointment.

The nurse practitioner Audrey at the Cedar Park location seemed like she didn’t want to spend much time with us. She kept asking me “so, what are you here for TODAY? ” when I began giving her a recent history of health problems my daughter had been having. She was uninterested when I talked about our diet. She didn’t ask any questions about the food my daughter eats. At one point I asked if I could grab some water from the hallway for my daughter to drink. Audrey audibly sighed, appeared annoyed that I was leaving the room, and said “sure” but that she would “be back” before getting up and leaving. It took me 15 seconds to get the water, and I ended up waiting 5-10 minutes for Audrey to come back.

Her exasperation with me was clear at that point, so I stopped trying to give her information when she asked me AGAIN to pinpoint the symptom or issue I had come in for. Audrey immediately wrote me a prescription. When I asked her if there were any alternative therapies I could try she shrugged And said if I wanted to I could call People’s Wellness Center (a totally different practice) and ask the naturopathic doctor there. She then told me I could look on their website for cold and flu therapies to use at home.she did not discuss any of those therapies with me. She seemed ready to leave the room.

When I went to pick up the prescription, the pharmacy said it wasn’t called in. I waited until the next day and went back and it still wasn’t there, so I called Wiseman to ask. They confirmed their records showed she sent the prescription in. I finally got the pharmacist herself involved, who told me the medicine I was looking for wasn’t even a RX, but an OTC med! Why didn’t this NP know she was “prescribing” an OTC med? What a disaster.

My son’s appointment at the Westlake location was similar. The male NP was a nice guy, but again, didn’t establish my son as a patient. Didn’t ask about our diet. Didn’t ask about health history. Just prescribed antibiotics for my sons ear infections and sent us on our way.

I paid $460 for a $10 prescription and an OTC med. This practice does not have in-depth health history records on either of my children, despite the fact that I spent $110 on “new patient fees”. They are in no position to help my family with preventive lifestyle therapies, because they don’t know what our lifestyle is.

Wiseman Family Practice, you are falsely advertising a level of care that you are not delivering.

Thoroughly disappointed and wish I could get my $460 back!

Most doctors help if you are sick, Wiseman Family Practice wants me you to be healthy. I feel like their practitioners care about me and know me and are partners on my health journey.

I've had nothing but lovely experiences at Wiseman! Exactly what I wanted out of a holistic practice. I appreciate being able to do telemed visits and then in-person visits when necessary. They approach issues at all angles and provide reasonable solutions that are based on both Eastern and Western medicine. If that's what you're looking for, then I encourage you to reach out for an intro!

I see Mary Harrison at the Westlake Wiseman Family Practice. I appreciate that they are able to see me on time for my appointments and the location is very convenient to my downtown office. When determining my treatment, Mary always asks how I am feeling. She has taught me that it's not always about the lab numbers, it's also about how I am feeling. She doesn't give unnecessary drugs or tests and explains the approach we are taking. We try for natural approaches and integrative therapies tailored to my specific needs. They are not a cookbook medicine practice. They also offer acupuncture and I love being able to have that added service during stressful times.

I love the integrative approach. I also appreciate that we can do Telehealth - but it is tough to get a quick appointment.

Love the practitioners but they NEVER ANSWER THE PHONE. Like others have said, good luck getting an appointment when you’re actually sick and need to be seen.