Woodforest National Bank, Canton TX

Over all best experiences at this location better than any other. Dallas locations need over hauling via fire all their employees " at Dallas locations! "

I had a horrible experience here. The bank teller was untruthful in the information provided to me about my stimulus check. She told me j would receive my check, as I had twice before, in my closed account and I would be able to retrieve the money no Matter what and there was NO NEED in reopening the account. I even asked if I could or should just reopened to account just to be certain that I receive this money because I am in a financial crisis, and I don't have groceries in my home due to me being laid off, and most importantly my husband has some serious legal issues that required a specific amount of money to be paid by Monday in order to stay out of jail, and I have a child who needs some things that I expected to be able to provide to him because this need is urgent and super important. This teller did not have the correct info, she had an attitude a and acted as if my question was bothering her, and she was nonchalant and careless concerning my situation even as I detailedout my situation, my need and the impact that this has. I am disgusted and my entire life is going to be dramatically affected by this error

Love my bank. Been a customer for years. Friendly, professional, and quick service. Stacy, Mgr. Is super. Goes above and beyond her duties. Great bank all the way around.