Zales, Friendswood TX

Excellent service from Zales jewelry consultant, Jeannie.very knowledgeable and helpful.also good value

This is the third time me and my fiance have had terrible customer service at Zales. Twice at baybrook mall and once at another location closer to cypress. I just waited for 30 min listening to another customer complain about being charged for not having the warranty when they just got her number wrong. Then I got blown off when I was asking for the status of my ring sizing. Im very disappointed and expect better from a company people invest thousands of dollars in.

Not pleased at all with the service or employees! First of all I called 2 days ago to check if my ring was ready for pick up since I never received a call and the lady that assisted me on the phone stated they called but that no one answered. I have zero missed calls and if that was the case why wasn't a voicemail left? So after confirming ON THE PHONE again 2 days ago that my ring was ready when I get there I get assisted by a lady that had a very unpleasant attitude not very welcoming at all just to get there and be told my ring is NOT ready after I called to confirm it was! Wasted 30min drive for no reason! & maybe if the lady that assisted me would have had a little bit more understanding or would have a apologized for the inconvenience they cause me I wouldn't have been so upset but they never apologized and never even gave me an eta as to when it will be ready its been over 2weeks! I work in customer service at a Dealership for over 8years now so I diffidently know that there employees definitely could use some training and if you cant have a pleasant attitude working for your company in customer service then you shouldn't be working there at all. Disappointed by the poor service I was given and bad communication provided by this company that caused me to waste my time I will most definitely not recommend this jewelry store.

I shipped my watch out to get the battery changed and it took longer than expected but the staff was so nice and apologetic that I completely understood and they even informed me that I could come pick it up on a Repair Event day so that I would get an extra 10% off. While I did have to wait longer than expected, life happens and we have to remember that the people on the other side of that counter are just that, people. So I will not hold this against them, I will be returning to have my battery replaced again and to get some new jewelry. I love this Zales.