Zales Outlet, Watauga TX

Truly amazing! The ladies helped me get the dream wedding ring I’ve always wanted! They went out of there way to make sure I walked out the store with my ring. Thank you so much for being exceptional and going above and beyond! You made my dream come true.your truly amazing!?

Bought a wedding ring in March, they were supposed to resize it to the same size of my engagement ring. Went to pick it up and it was bigger, apparently they just made my engagement ring bigger instead. I told the guy that it didnt fit and he said that it was because of the cold. Then came back because it still was too big and found the store closed due to coronavirus. It’s finally open and I went so that they could finally resize it and I could FINALLY wear my rings and they said that they are not resizing rings. That they are only doing the brand new ones because it’s being worn already since it was bought in march, except that it hasn’t been worn since IT DOESNT FIT ME. I am very upset.

Absolutely amazed at how awful zale's is. I drove an hr and a half to clean my ring for warranty. Then they say you have to have an appointment. I said how am I supposed to know that? Well its on the door and website. Ok! Again. NEVER IN MY 6 YEARS OF CLEANING MY RING HAVE I EVER MADE AN APPOINTMENT.well it's due to covid.how am I supposed to know. How do I know I need to check the website. EMAIL YOUR CUSTOMERS.so this is one of many bad customer service experiences. I'm done. I will no longer be a customer of zale's or sister companies.

I was very pleased with the level of customer service provided at this location! Abby and Christy (sorry if I misspelled the names) were phenomenal! They were excellent from our first interaction until I came to pick up the ring today. They kept me informed on everything and were very knowledgeable. I love their enthusiasm, and they made the experience very warm and welcoming for me. I really do appreciate their help with it all, and I will be returning for any future needs! Thank you so much!

Great service from kristi and her BFF lol! They had me sold from the jump. Gave me a great deal for a Miami Cuban Curb chain. Not what I went in wanting to spend but definitely well worth the price.

I've called 3 times trying to figure out if they have a in house jewler and have had the phone ring and ring and ring with no answer. What a joke.

My advice, go drive to another location!
They can’t even do a simple cleaning correctly.
I would give them no stars if I could.

Extremely friendly and courteous sales associates at this location. Very, very pleased. I was helped within 30 seconds of walking in the door even with only 2 people working and other customers being helped and was given a very generous discount after they realized without me telling them that I was military. Absolutely a stand out retail experience.

My girlfriend and I went in for fun, “Just Looking” and Robert was very kind and patient showing us around and educating us on the perfect option for when the time comes. Would highly recommend this gentleman for anyone looking to purchase top of the line Diamonds for their loved ones. Thank you so much for the Great experience Robert!

Very friendly staff. Good selection of jewelry at decent prices. I was treated very well (even after having to return a necklace). I will be returning!

Customer service is horrendous, I walked in and started looking around for about 20 minutes. No one even bothered to ask if I needed anything or even say something, like we'll be with you shortly, nothing. Guess they did not want my money.

Went to clean wifes ring, came back missing diamonds then they said they would send back to repair been over a wekk and cant get anyone to answer phones have called 8 times.

Love this store, our sales person (blonde lady) has always been so sweet and helpful. Definitely would recommend speaking with her she makes sure all your needs are filled.

I went to have my rings unsoldered. They did that and they did not thin them out. Now they look great!

This is the closest location to me so I have tried multiple times to give this location a chance but I am continuously disappointed. The customer service and Zales company knowledge in general is astoundingly lacking. And even though the website and their storefront has closing hours at 9, apparently this outlet closes at 8pm. I have had my diamonds on my wedding rings checked here by the manager only to go to the mall a week later and a service rep at that location found loose diamonds that the manager at this outlet should have noticed. I would recommend going to either the northeast mall or Southlake locations over this one. Poor customer service and ignorance is all you will find here. NOT RECOMMENDED!

Totally Satisfied! Excelent choices. I bought for my daughter baptism celebration White Gold 18” long chain with Cross, Rose Gold Heart ️ and crystal diamonds for a great price on Top 70% discount! 2peoples got into work with me right away. Great deal I appreciate it very much and recommending to potential customers! My daughter love it, she’s is very happy.
Thank you!

~Mar.

Been going to this location for several years and spent $5-6k over the years and have many warranties with my stuff which have to be checked every six months. Went today and waited to be helped and when I told the salesman I needed about 10 pieces inspected he looked at me in disbelief and asked if I could either come back later or drop my stuff off. For starters I had to drive 20 minutes to this location so if they intend on paying for my gas I will not be coming back or dropping off my jewelry. He could clearly tell I've spent a lot of money with them because of the bag full that was in my hand. I guess because he couldn't get a commission from it he didn't feel he needed to help me at that time. I normally do end up finding something to purchase every time I have my inspections done. He also said he only had two people until 1: 30 which is not my fault or problem in the first place. So after today's experience I will not be returning to this store.

Have been here several times for jewelry fixes and resizes etc. Always very helpful and do great work.

Outlet has sales alot of times, it seems like there almost always things on sale here, just bought my wedding band here for a really good price!

The process is ridiculous I paid a lot for the stupid insurance but anytime I need anything done I have to go weeks without my wedding ring. I suggest shopping at a more local place instead of these chain store. They are not friendly or helpful at all! Don’t offer a protection plan on something and then require it to be kept for extended periods of time when other place can fix it quickly. Also bought a men’s citizen watch less than 2 years ago and the main pin fell out already and they can’t replace the pin they have to send it off! We paid way too much for the products and services we receive.