Zales Outlet, Arlington TX

Bought a ring for my wife for Christmas sent it in to get the ring sized it’s been a month and a half still haven’t received the ring back from sizing the store can’t tell me anything but that my ring is done but not shipped it’s been two weeks that the ring has been done but they can tell me anything else. The manager was supposed to look into this but a week has gone by and no response from the manager. What the hell they won’t give me my money back until they receive the ring what if it never comes back I’m out $1500.00. Never will I shop here again.

Worst place ever if you are a widow. I brought a necklace to be fixed that my late husband bought me.the man that took my necklace and information was new but ok he said they will call me back when is ready and the man didnt give me anything but my naive self trusted him. 3 months went by and no call so I called the store and they couldn't find my necklace I said maybe its under my husbands name since he bought it.and sure it was. I told the man that my husband was dead and so he said it was Fine and that I could come pick it up and that he had made a note.well took me another month to come get it because I got sick and we had that winter storm and the store is 40 minutes from my house.once I went to the store the manager short African woman with long breads was so rude from the begging like she didnt want to help me. I told her about the situation and she had absolutely no emotions she went to go check and said I couldn't get it because it was not on my name and that there was no note. I showed a picture of myself wearing the piece and still no emotions told me to call costumer service.and they were even worst to deal with.scream at me and asked to bring a will in order to proof that I have rights to my own necklace. I said maybe I can bring the death certificate and marriage license and after a while she said ok. I called a week later to pick up my necklace and the manager again wanted me to call costumer service to have them give me something to prove that it was ok for me to bring the death and marriage certificates.so once again I called and thank God this lady was so nice and called the store and told them to let me get my necklace back.my necklace was only like 90 bucks but is very special to me.the stress and treatment as a widow was so unnecessary and only brought more pain to my healing process.

I will never buy anything else in the store and my daughter wanted a necklace from the Disney collection.im glad I got my necklace back but that lifetime warranty is not worth all the stress.

Sonia was a very professional and very knowledgeable jeweler she answered plenty of questions and was nice

Second time coming here, always a positive experience, I walked in when the store is about to close and it was very busy, the wait time was reasonable and well managed, my sales rep was awesome from start to finish helping me out pick the the perfect gift for my spouse, she was extremely happy and loved every Piece of it. Thank you Davina I hope I spelled your name right. Thank you and Merry Christmas

The customer service was great. Our sales associate was wonderful & very patient. The best jewelry purchase experience, well purchase experience period. Great customer service, merchandise, & prices. Definitely top of my list!

Jim was very knowledgeable and helpful, and a very nice man. There was a great selection of jewlery.

I went into this location today to browse at their wedding bands. The sales associate was extremely attentive and helpful. She pulled out any piece of jewelry I wanted to try and even offered a complimentary cleaning of my engagement ring. I didn’t even ask for one! I didn’t feel pressure to buy anything today. The selection was pretty good too and the pricing is really good. They have wedding bands under $500 for any bride or couple on a budget.

Just had the worst experience of my Life at this location. I went in to have my ring inspected (as I have been doing every six months for the last for years due to Lifetime Warranty). I have recently moved and did not have the warranty receipt log but was told it could be pulled up on the computer. When I got to the store they refused to inspect my ring stating that because a stone was missing they were not going to allow my ring to be inspected. This makes absolutely no sense being that the whole point of a warranty is to have your ring fixed when a stone falls out! I was treated absolutely horribly by Jim who not only insulted me but then left me standing at the counter. Now my warranty will be voided because they would not inspect it. I am so upset and will be managing this up to corporate. Jim is absolutely horrible to deal with and should not be working in customer service!

No one greeted me at the door this time. And had to figure out who was going to help me. They just looked at me with no words. I looked at each of the with who's gonna help me. I know what I want. And please don't bother to up sell. I'll take my earring Togo please. Rude, but nice when you buy. Happy Holidays***

Really nice store, but you think your getting a better price. I'm not so sure for the price I paid. Never trust the original price tags. They print those in house

I called before coming in to the store. I had bought a bracelet and then received the same one for Christmas. I asked if I could return it and they said yes. I let them know I did not have my receipt and they said as long as I had purchased it within 60 days I could still return it. When I went to the store they refused to return my bracelet even though they saw my purchase on there computer because I did not have the paper copy. The worst customer service experience I have ever received. I now have two of the same bracelet. I will no longer due business with Zales.

JIM was Very helpful, and patient. So kind. My husband took me in for birthday gifts n I couldn't decide easily on the beautiful selection. Thank u very much

I have always bought my jewelry from Zales or Zales Outlet, and I’ve always been very pleased UNTIL I dropped my ring off for repair at the Arlington Zales Outlet location (Village By the Parks). I was originally told by, Sarah, that the repair would be covered under the Protection Plan I purchased at the time I bought the ring and that it would take a week for the repair. Well after a week I never heard anything, so I called the store and was then informed by a different sales associate that I was misinformed it actually takes two weeks.

Understood, mistakes happen. Two weeks go by, didn’t hear from them, so I called the store. At that time I was told they couldn’t give me any information on the ring and that I would need to call back the next day to speak with Sarah (the lady who submitted the order for repair). Called back the next day, spoke with Sarah and she informed me that since I had not gotten my ring inspections done every six months (which I was completely unaware I had to do) that I would have to pay for the repair of my ring. Sarah was beyond rude in her delivery and downright snarky while speaking to me. I asked to speak to a manager to which I was told she’s on vacation for a week. I then asked for an update on my ring since I was told it would be back in two weeks, however, they could not give me any information as to where my ring was or the estimate to have it fixed. I called Zales corporate office, spoke with Joey and he confirmed the order submitted by Sarah did not have any information on it, so there was no way to give me an update. Joey asked me to let him make a couple of phone calls and he would call me back with an update.

Joey called me back and apologized profusely for the experience I had at the store and for the fact that my ring wouldn’t be ready for another MONTH due to the order being submitted incorrectly and because their offices were in the process of moving there for things got a little mixed up.

Long story short, I will not be buying any more of my jewelry from Zales due to the simple fact of how I was treated by Sarah. Zales should not expect their customers to return after spending 3k on a ring only to be treated like garbage after the purchase is made. Lesson learned.

Horrible experience never shopping at this location again. They only want your money and don't care about customer satisfaction. This location does not stand by company value.

Great prices! I bought my wife her Engagement ring 2 years ago and every single lady always compliment her on it! Definitely customer for life!

I went to pick up my wedding band just weeks before my wedding from the Zales outlet store in Arlington, TX outside of The Parks Mall. Without even examining the ring, the sales associate hands me a ring with a whole diamond missing. When I pointed this out to her she was very apologetic, but again this should have been double checked and triple checked before I ever even entered the store.

They were alright. I notice some things at that location that was not very pleasing. I over heard one clerk to another about they sale they were not going to make a sale on a customer, which I think is very unprofessional and rude. Thats your job to serve not unless that person is giving you a problem, keep your thoughts and remarks to yourself!

Dont judge a person because of the color of their skin and thinking they dont have any money to spend, Most make more that in you in a months time.
Please dont forget your place.