Zales Outlet, Allen TX

Did not have a great experience here with Jafri. Went in on a Sunday to shop for male wedding rings and female ring enhancers.

We were previously at another zales in a different city and had a specific model number we were looking for.

He said that it was "online only" when it clearly was not. We saw another option that looked reasonable for a wedding enhancer and wanted the model number. He wrote in what appears to be jibberish the model number and his name was written clearly.

That's not how you present information to customers. Then he proceeded to help another client who already had a sales associate with them.

Um hello, we did not even get to look at the male bands.

We ended up going to another zales and made purchases on everything we wanted there with better customer service!

Called and a female picked up. Was asking her what I was looking for, for my wife bday. She said "omg, we close at 6pm" I hung up. After that. Thank god I called before going.

I have been doing business with them for three years now other than needing more men jewelry the services okay

Awesome service from the assistant manager Kristopher. He was so quick and efficient, and didn’t try and show me what I couldn’t afford. It was a great experience from start to finish. I would high recommend him.

I went to buy a new wedding band as I lost my original. We stood outside a locked door thinking there must have been a customer limit. As we were standing at a locked door with no signs stating new times. The door was then opened by a rude employee. No sorry we are closed. It was "were closed, we close at 6pm. " No apologize or explanation of new time and door closed. So on the the next Zales.

Have gone here a few times. The sales rep that we had was friendly and also gave us a decent price on engagement ring and band.

Carol and Juan are the best. They accommodated us and were almost closing. They didn’t rush us or anything. They saw what they could do for us even tho they really didn’t have to accommodate our trade in. My husband is so happy and I’m excited we stopped in. They have a customer for life.

Bought an engagement ring here. Paid cash for it. Had to return it. They don’t “have cash at the store”. But they gladly took my cash. They’re only able to give me a gift card that I don’t want or I have to call corporate and wait 2-5 weeks for a check. They don’t know when they’ll have my cash back at the store. Seems fishy to me. Customer service not ideal if you’re not wearing fancy clothing. I’d avoid it if I were you.

Went in to buy engagement ring, Heather helped us out so much she is amazing. Will return for future buisness.

Store not only didn’t open on time, but the salesman Jaffre was extremely rude and disrespectful. Last time shopping at this store, need more sales persons like Heather & Caesar

I was a little concerned due to the negative reviews, but we had an excellent experience. Everyone was wonderful, especially Jafri and Kris.

Let’s start with the manager, she is rude with an attitude. Very disrespectful not friendly at all.
Sales representative Jafri was helpful. He was nice until the manager threatened him with his job. I had the worst experience with zales at this store Zales Outlet in Allen.

I've tried typing this several times but words really can't describe how awesome Kris is. He's simply the most genuine salesperson I've had the pleasure of meeting and working with. His passion for what he does is spectacular. If you're looking for an engagement ring or a wedding ring, GO SEE KRIS. You won't regret it.

First off, Tina was awesome. Listened to customer needs and provided excellent customer service. However, Manager and staff were blatantly rude to her while she helped us. At the end of the purchase the staff became pushy and eventually lost Tina the sell. I feel bad for Tina, she is by far the best employee there and deserves better.

Never going to this location again. I have a zales account and have for a couple of years. I always went to the southlake location which is amazing. Today I went to the allen location and was astonished at how the store was being run. The what I assume to be manager named Carol was going around telling her employees “we need four more credit applications today” and we need this much money to make quota. I was there for about 20 minutes listening to this. So unprofessional and uncalled for. I wanted to make a purchase and just could not bring myself to help them make their “quota”. Try a different location to avoid people who only care about numbers.

I had an engagement set that I had for maybe a few months but then I lost a diamond and it didn’t have warranty because we got it from a pawn shop so we thought it would be a better idea to get a ring from an actual jeweler just to have the warranty so I chose this store and the women we worked with was excellent! I was looking at several rings and going back in forth between a few and she was just so helpful and nice, never seemed irritated. She did everything she could to make us happy and get us what we wanted. I think I looked at like 6 rings and we were thier for an hour. I wanted to make sure I got the one I absolutely wanted and not settle with one I thought was ok and she understood and once I made my decision she asked if I was sure I wanted that one. She was a huge help and now I have the wedding set of my dreams all thank to her and my wonderful fiancé.

I'm very happy and satisfied with my purchase. The sales representative Mr. Jafri made sure I was at ease the whole time. Thank You Very much I will come back when in back in town.

Sold me broken jewelry theee times! Manager and staff extremely rude! Assistant manager was nice and needs a promotion. But everyone else rude! Never ever will go back! DO NOT BUY FROM THEM

Called to ask how long a ring resize would typically take, the man told me 3 weeks. Called the plano location and the woman told me a week and a half. Maybe the allen location is busier, but if they’re shipping the ring off to the same people, I don’t see how it would take them twice as long to get the job done. Not the first time I’ve felt like I can’t leave my jewelry with these people.

They sales tactic is excellent they will make sure to make their commission. But the customer service after has been horrible I have called with questions regarding my ring that got sent to get sized two weeks later have not heard from them. I called today at 1pm said the person who attended us will return call he never did his name is Chris very personable and convo cing but once the sale is done his customer service is lacking in every aspect. Do not recommend this store at all.