Zales Outlet, Dallas TX

Excellent experience with associate 3977. Product price and process was good buying wedding bands.

Euridee is amazing! She was honest, respectful of our budget, and willing to adjust to our demands. We definitely recommend this location to everyone.

Terrible experience. Closing time listed is 7 and I arrived 20 mins before & they turned me away, wouldn’t give me the opportunity to talk. I was trying to kindly say that they should change their hours online if they aren’t going to allow people to enter BEFORE LISTED closing time. Man was awful and continued to disregard me.

A jewelry store with quality products. The customer service is so exceptional. The ladies that walked me around the store was exceptional (Euridee & Brandice).

I dealt with the Asst. Mgr, Brandice, and she was very helpful. She changed out my watch battery and showed me a couple of necklaces. Very polite.

Really great place, there are a lot of specials and discounts, and Eurodee is the best sales person there! She is amazing and will always try to get you the best deal while educating you about jewelry.

Super awesome staff, I'm so picking choosing my engagement after a year with Jennifer help got the ring and matching bands. Perfect! Thanks Jennifer and staff.

Walked into this location and was offended by the pushing of religion on me just by walking in the door. There is a place for religious music and it is not in a place of business. Jesus threw the money lenders out of the temple. Maybe the money lenders should return the favor.

Euridee is the best. Sat down and helped me find the ideal engagement ring that fit my budget. Very patient and passionate about her job!

I wish I could give zero stars. Bought my husbands wedding band here. The salesman, Shook, sold us insurance/protection on the ring. He said because of the type of metal it cannot be resized, so with the protection we can exchange it up to TWO times to get a new size or if it breaks or if he looses it. By the time our wedding got here and he put it on we realized the salesman sold us a ring wayyyyy to big. So we came to exchange for the correct size. Despite having the pamphlet that explains the insurance and clear as day says “can exchange for new size two sizes up or down” they were adamant that that did not exist and we must buy new because it was past 30 days. They never apologized for scamming us and selling us something inaccurate. After telling me over the phone they’d exchange it anyway, when my husband came to the store to give the ring up, they continued to argue with him and tell him he was wrong. It took 8 weeks to get the new ring. It’s a basic ring. Nothing fancy or custom. We will never, ever shop at any zales again. We totally regret shopping here because it was cheaper. The least they could do was have good customer service. They were rude throughout the entire process. Train your sales people properly so you don’t sell people the wrong stuff, zales. And finally, they do not have their store hours listed anywhere online.

I love Youree D Manning. She's been my sales person for over sixteen years. She never rushes me and knows what I like. When they have what I like I buy majority of it.

We love Zales outlet! Great prices, best bargains around! I finally got my wedding ring (after 5 yrs of shopping) and I absolutely LOVE it! Ask for Teri, she's amazing!

Bought engagement ring here a few months ago and it was worth it! Found the right one and to top it off she loved it! Price was fair so I cant complain.

Are you kidding me? What type of sales person tries to guilt you into buying a ring 4 times the budget you just described. Lady behind the counter didn't hesitate and started from the most expensive ring and went down. Didn't listen to one word i said and tried to make me feel uncomfortable to get that up sell. Seriously, this is why people hate the diamond/jewelry industry. Please avoid!

I have received many gifts from this location. I would have given 5 stars. For the most part, everyone is polite and helpful. Only one person consistently makes an effort to not be courteous and hospitable. I do not know her name, but it does not matter. The service received from the other team members more than makes up for her behavior.

They don't seem to be very dependable or responsive. I dropped a $500 watch off for repair in December and they still didn't know where it was in March. Said they had to send it off and that they would check on it. They also took way longer to size my ring than they initially told me.