Firestone Complete Auto Care, Waipahu HI

Although there were only 2 workers, they were very attentive and quick when delivering their customer service as well as being quick in getting the job done. Didn't have to wait the 1 1/2 for it to finish.

I had my brakes inspected and replaced recently. Firestone was very accommodating and prompt in their response. The customer service received from Mr. Brock was outstanding. He communicated very well, went over and beyond for me, and was very professional.

Since the days of my 99 4Runner, I have come to Firestone with the feeling like I'm being taken care of. This was until one day I paid for a 90 dollar diagnostic, and I was appalled to find a liquid tester, a red rag and hoses disconnected. This is unlike Firestone but obviously someone forgot to put things back because three different hose connections were clean black. A hose is even missing.

In one word, honest. I had an excellent experience from the mechanics informing me about my car to even telling me additional information as to what to look for when buying used cars. Lastly they value their customers, some people try to take your money they are not those kind of people. Highly recommend for on going maintenance.

We received very helpful, excellent service! I believe the person who helped us was Jacob (not positive), but he was very friendly and helpful!

Firestone was recommended by a family friend because of the $200.00 ish life time warranty wheel alignment in Hawaii. I decided to get all 4 tires as a result. The wheel alignment is a perk that sets Firestone apart from the competition.

10/24/19 I went to Sears Pearlridge around noon time for a basic oil/filter change but would have waited four hours. I called Firestone Waipahu and found out that there price for the same thing was about $5.00 higher than Sears Pearlridge and it's around 1 to 1.5 hours wait time. I'm okay with that!

12/26/23
Highly recommend Brock & Lem to service your vehicle

This was my first time here, I chose Firestone Waipahu because when I called service person Brock answered the phone and answered all of my questions, they offered a $15 off coupon and they could take me right away. On the day of my service I was greeted as I entered and everything was explained to me by Amanda. Lastly my car was done within the promised time frame. I highly recommend this location. Mahalo to Brock and Amanda who were awesome

I came here once before. Then been getting oil changes at lube express but when they changes to oil changers - services were very different to say the least. Came back to Firestone! I got an early appointment. Waited in the waiting room with a movie playing on cable station FX. I got an oil change and a few suggestions. Appreciate the quick and effiecient service. I plan to come back for more services.

Went in for AC diagnostic and oil changed. Was charged $700 dollars to fix the AC. AC never worked after. Now I can’t reach a manager for refund. The workers at this location are scammers.

Thorough efforts, a clean waiting area, online coupons, and a patient staff. I'm impressed.

Forgot the gentleman’s name, but he got me in the same day I called about a tire replacement. Service is great and fast. Highly recommended!

Amazing service! Friendly professional quick and efficient! Mostly they were honest and saved me money! I’ll recommend to all and be back!

Had so much fun. Our friend Sai was the best bartender ever. Very attentive and friendly. Made u feel comfortable.

Went in for a tire change and they were not only professional but friendly. Highly recommend Firestone! Easy process and quick turn around time. Thank you guys so much!