Goodyear Auto Service, Kaneohe HI

My 5 year old car showed the tire pressure light coming on. Using a manual guage I found it was the driver, rear tire. Assuming it was a slow leak, I took it Goodyear and gave them the details. I had just added air and the warning light was off. When I came back a few hours later, they told me there was no puncture. A stem cap on a different tire was missing. Their explanation was my 5 year old tire had small cracks. I needed to replace the tire and get an alignment. I then took the car to the dealer who found a small nail and fixed the tire. I won't be back.

I have gone to Goodyear for my tire services before and they were very understanding, but attempted to call for a safety inspection and was rudely hung up on after trying to find an alternative time for their availability. Chanel was very short and snappy on the phone and seemed like she was just trying to get me on and off the call. Hung up on me mid sentence. Very disrespectful.

Was in town visiting my resident daughter and realized she needed new tires. Wanted to get that done before returning. Walked in at 2: 00pm and had the two new tires on by 4: 00pm! Thank you so much. Really gives me peace of mind her tires will now be safe and greatly appreciate the fast and knowledgeable service!

I got a tire change and an alignment. Told me what was wrong with my car and what they recommend with good detail. Good customer service and prices. Would recommend to others. Called 20+ tire shops and they had the best price for quality tires.

Would not recommend this place. Booked online for a safety inspection and when we dropped off the car they stated we can't book online (even though it was allowed on the website). They were able to do the inspection after much attitude. When we picked up the car (had to leave it for several hours), I wasn't even acknowledged upon entering the shop. Customer service severely lacking.

Website doesn’t tell you when they do safety inspections so don’t waste your time setting an appointment. They won’t honor safety inspection appointments made online and will push an appointment weeks away.

If you make an appointment, call, don't use the website. Appointments on the website don't seem to work.

7 1/2 hours for a tire patch!? Dang I used to love this shop smh. Well I found the only way to keep this staff honest is to watch and make sure their being productive and respectful of your time. I was the first walk in at opening. I understand they prioritize appointments but 3 hours after check in the worker said "your vehilce is on the hooks, " 3 hours later they said "there are 2 oil changes before your car is on the hooks, it should be done in about an hour and a half" I think it's the dishonesty that hurts. There are other garages in Kaneohe!

This is my second time here for my safety inspection. I came on 7/24/23 by appointment at 3pm. My vehicle failed inspection for the passengers side front low beam, I told them on the phone I can come back with a new bulb to change it. When I got back I had to explained and said sorry I meant I can change the bulb myself which I usually work on my truck myself. I got back and waited 30 minutes. One of the workers I believe his name is Chad or Shad came out with an attitude and told me why I didn't tell him I didn't need my light bulb changed because they charge $49, I already told the front desk worker I could do it myself and I will bring my truck back in the next day. So Chad was frustrated about that but it was they're fault for not communicating with eachother. Chad continued to have a attitude towards me, the coworkers in the front desk were apologizing to me for Chad's behavior. Come to find out my safety sticker wasn't even expired, expires 11/23 and they didn't even tell me until after I paid, I was confused because my registration was actually expired. My fault for not looking at my registration paper before going in. So they just tell me to come back when I change my bulb. I return 7/26/23 for a walk-in 11: 30pm. I drive into Good Years parking lot no parking as usually so I tried reverse parking in front of the first garage slightly next to the other cars, Chad is in the garage telling me to pull forward and waving his arms in the garage I have no clue what he is telling me almost causing a accident with another vehicle trying to pass through. I told him I am hard of hearing I am supposed to be wearing hearing aids so i cannot comprehend what he is trying to wave and yell from inside of the garage, also my truck has a loud exhaust so I can't hear what Chad is telling me to do, it was in the heat of the moment and I want to apologize to Chad for speaking to him the way I did but his customer service skills is lacking. He apologized but I truly don't understand why he was giving me a hard time 2 times no business should be treating customers the way he did especially living in a tight knit community, everyone knows everyone in Kāne'ohe. I know working in a mechanic shop can be tough but it does not give him the right to treat other people or customers like that. I demanded for the owner and their managers and he told me they are not here. So while all this little confrontation going down the owner and manager wasn't even in the office to address me or Chad. I felt so distressed I can't imagine how they treat other customers and get away with it. GOOD YEAR 46-047 Kamehameha Hwy, Kaneohe, HI 96744 is bad for business. I won't be coming back here for simple safety inspection.

This was my first time using Goodyear because they were the only ones available to take me same day. I needed to rebalance my tires and do an alignment. They finished it super fast. The next day I went to Midas (where I normally go for car stuff) to do my safety check and they told me that the bushing on my control arms were shot. Now, if you go to Midas for safety checks, then you know it’s first come first served so I was there from 3am! Soooo when the technician at Good Year was working on my car, he did not complete his check list and let me drive away thinking that my alignment was good to go. They did not mention to me AT ALL, that something was wrong. If I didn’t try to do my safety the next day then I would’ve never known. So we take it back and they refund me but then tell me they can’t refund me the original way I paid, which was in cash, so they had to credit it to my card which takes a while. That doesn’t make any sense. This was a very poor experience for a first time by a well known company. Safety should be a priority when it comes to working on someone’s car and EVERYTHING ON THAT CHECKLIST SHOULD BE LOOKED AT IF ITS PART OF THE SERVICE.

Amazing amazing place to have any tire work done. I had a flat tire. And they treated me extremely well. Got me in and out in a timely manner. They took great care of us!

The best place on island to get your safety inspection done. I’m sure they have many other great services too, but this was my first time going here and it was for a safety inspection (recommend by a friend) and they were AMAZING! First, they were able to schedule me in within a little less than two weeks. I think I waited 10/11 days for my appt. Which was terrific compared to the other places I called. I showed up early to my appt fully aware of waiting an hour +. But, they took my car in early and I had it back by the time my actual appt was. The staff up front were extremely helpful and super nice people! I called ahead of time to make sure I had all of the right documents just to be safe and again, they were so nice and so helpful over the phone. 10/10 this place is wonderful.

I got a flat tire late in the afternoon and nobody could get me in the same day. These guys would get a sixth star if that was an option. They were super helpful and EVEN STAYED LATE TO PUT A NEW TIRE ON FOR ME!
There need to be more places like this, GIVE THEM YOUR BUSINESS THEY WILL NOT DISSAPOINT!

Thomas was gracious enough to fit me into a last minute cancelation so I could have my flat tire fixed and get to work. Appreciate his Aloha service!

James in Kaneohe

Doug B Advisor helped us this evening. He is very honest, very knowledgeable and told us what we need to do with our car. He took the time to explain to us about tires and the upkeep of it. He knew we were financially struggling. He genuinely cared about our needs. He didn’t take advantage of our naivety.but he was trying to help us out and understanding our situation. We were foreign students and were ordering tire on over the phone. Doug went over and beyond his call of duty. His kindness and expertise really made a lasting impression while in Hawaii. I will let my friends know to come and see Doug. Thank you for your kindness and service

Ripped me off and lied to me. Bought 4 new tires and one of my tire pressure sensors started working sporadically. I took it back and they told me that the sensor battery was weak and they would change all my sensors for over $300. I took my car to Les Brodies and they changed my sensors for $100 less and they told me that the sensor that stopped working was broken off inside the tire. Buyer beware.