U-Haul Moving & Storage of Rome

Fantastic service. In and out quickly, efficiently. Low trailer rental pricing. Personable sales reps and owner. Highly recommend

Incredible service! Drove out from Syracuse to have a tow package installed. The staff here was very knowledgeable, kind and courteous! Stephanie and Dallas worked with me to ensure that all of my questions were answered, and that I had the best product to fulfill my needs.
This 5 star review does no justice in quantifying how great my service experience was. Thanks again!

I was very pleased with the service! I rented a big truck to move there very reasonable! I Would recommend them to anyone!

Professional service. Negative experience with schedule dept and Michael turned our stress and frowns into smiles and great Service. Michael the real mvp, went above and beyond for us to help us find a storage unit. Excellent customer service. Will use this uhaul site Again in the future! Thankyou

I returned my uhaul here just a few moments ago and Dallas helped me. He was the best! He was super friendly and helpful! I recommend 10/10!

Ordered parts through their website to have trailer hitch installed. Not pulling anything huge, just a 5'x8' trailer. Show up on the date for scheduled appointment to be told that the wrong parts were ordered. No biggie, mistakes happen.

Talk to employee about ordering the right parts. She ordered them and I paid the difference. She then told me I would get a call when they were in to schedule a new appointment.

Week goes by and no communication with uhaul. The day I decide to call them is the day they call me to tell me that I missed an appointment. I told the employee that I didn't have an appointment because I was waiting on a phone call to tell me the parts arrived. She said that they have been here and I was a no show. So we schedule an appointment for the next day.

I arrive for the appointment, and the same employee that I dealt with last time that had ordered the correct parts for me, tells me that the wrong parts are here. Second time I drove 30 minutes (both ways) to be told that the wrong parts had been ordered. I gave the benefit of the doubt that I ordered it wrong the first time, but the employee had ordered it the second time. I say just go ahead and install the parts that you have and I will purchase a receiver adapter so I have the correct size.

I was also told that the whole process would take between 45-60 minutes. I've been here going on 3 hours now, which is why I decided to write this review as I wait for my trailer hitch installation which is still not done, nor the correct one that was ordered twice.

Paid for a dolly rental along with trailer, it wasn't present in the trailer when I arrived home. Lost total of 1 hour driving back and forth to picking up the item.

Place is a joke put in reservation night before for a 10' uhaul truck for 10am next morning show up to pick uhaul up Mark Gower helps me and first off issues with card on file while he's fixing that strict orders were not to charge card on file I will pay cash for rental when truck is returned so I bring truck back and James mayotte cashes me out even stressed to him don't charge card on file.so what do they do they charge card on file 100.11 plus I paid cash 110 total was 105.70 change was 4.30 that's not even the worst of it guy doesn't even fill receipt out correctly so now ive called district reported issue and store is suppose to be open at 7am well guess what nobody is at the store to resolve issue. LAST TIME I EVER USE UHAUL PLACE IS A JOKE!

Took 10min to get a person on the phone. Asked for the price of a part and was disconected while on hold.