Big O Tires, Goodyear AZ

I usually take my vehicle to the dealership because I'm not used to receiving good service at some of the automotive repair facilities.
I decided to try Big O Tires after calling around and checking out their deals and it was a plus that they had my four tire sizes available. I felt even better when I called to make an appointment over the phone and Jonah and Ryan were so friendly, professional, and helpful. They made me feel more at ease.
I had my son take my car in to be serviced and Ryan again were so great with keeping me updated on the status of my vehicle and when it was completed.
Great experience and I will definitely be a new customer! Thanks guys!

I appreciate that you all do such a good job checking to see what needs to be done and whether or not there is an urgency. I trust you to keep my older cars in good condition.

I moved in to PebbleCreek a little over 4 months ago from Omaha, NE. I discovered a screw in my driver side rear tire yesterday around noon. I called Big O Tires around noon to see if I could bring my car in first thing in the morning to have the tire repaired (because they are close to home). The person who answered the phone said I could. I met the Manager (Ryan) this morning at 7 AM and told him the problem. He got me right in to fix/patch the tire. When it came time to pay, Ryan told me that he doesn't charge PebbleCreek residents for tire repairs/blowouts. I couldn't believe it! I thanked him and told him I would definitely use his business again as my dealership warranty expires in June. I'll also need tire sometime in the next year on another car.

Needed tires, told salesman I had appointment. He stated shouldn't be a problem they could get tires from the warehouse and i would make it. Apparently was a problem, missed appointment. Big O warehouse held up the driver picking up the tires. Salesman should have done better on following up.

Got a nail in my tire.
Was losing air and had a long drive ahead if me.
This place worked me in and were so kind.
Great place and wonderful staff!

Ryan and the team at Big O in Goodyear have taken excellent care of our vehicles for years. They give accurate estimates and always provide alternatives. I would (and have) highly reccomend Big O.

D Parsons

Literally took them all day to do an oil change and 40point inspection.they told me the do an tire rotation with every oil change. However, I got it home and in fact the tires weren’t actually moved, nor were any of them at the same nor correct PSI! Also, when I went to pick it up, I didn’t receive any paperwork nor recommendations on what they did. When I went to leave, my vehicle had a puddle of fluid underneath it. As it continued to drip, I went back in to tell the people my concern. The man popped the hood and quickly looked at what it may have been. His conclusion was the coolant reservoir was the cause— it was clearly cracked (couldn’t miss the huge hole in it) so why it was filled in the first place and not brought to my attention was beyond me.

ZERO STARS AND NEVER RETURNING.

Where to begin? So my wife made a simple oil change appt at 9 am. She showed up on time time and they did not finish until 10: 20. So 1 it took 80 mins to do a 20 min job. Then my wife had to go to her Dr appt. Well it wasn’t until she left her Dr appt that she noticed something was not right with the Jeep. It wouldn’t get up to speed and wouldn’t go over 60 on the freeway and a check engine light came on. So she got home and told me about it after I got out of work and went home. It’s now just before 9pm and the only thing open is autozone, I take it there and am having the same issues the wife had. They do a diagnostic read on it and has a bunch of codes, but say most likely it’s the oil pump. So the next morning I take it to my mechanic (whom I trust 100%) they tell me someone put the wrong oil in my Jeep and caused the oil pump to break. (2012 Jeep Grand Cherokee w/ 92,000 miles) and says he has never seen anything like this that no oil pump has ever broken like this with so little mileage. After a long game of phone tag with the manager of big o tires, I ask the manager to pay for the $950+ it cost me to fix my Jeep.he tells me that I should’ve taken it back to them for them to fix and I tell him why would I take my Jeep to the people that broke it doing a simple oil change? He calls his bosses and they offer to give us $300 in store credit and that’s it. I will never go back to this company and would not recommend them to anyone. I gave them 2 stars because at least the manager was friendly about the whole thing.

This location has poor customer service. Dropped my truck off for a tire rotation and tire patch. I was told it be a couple of hours. 4 and half hours have past. Called to check on the status of my vehicle just to be told it will not be done until closing! This has not been the first time this has happened. I have a warranty on my tires that's the only reason I return. Not anymore I'll eat my warranty and pay for better service elsewhere. I finally got my truck back just to find out that they didn't even rotate my tires. They had the audacity to look at me and tell me otherwise. The tire they patched was in the same location.

Excellent and friendly service. There's coupons all the time for oil changes and service repair. Employees try to know you by name and they have taken care of me with integrity and honesty for 5 years now. I take all 4 of my vehicles there. Give them a try and ask for Ryan he will make sure your vehicle needs are met with discounted pricing.m to go with it.

Tiffany

Picked up a rental car close by and noticed my tires were low. Pulled up and they checked/fixed my pressure free of charge. Thanks guys!

One Big O sent me to another, looking for a cheap spare tire. Mine was very old and looked bad despite only being used once or twice. First one said they didn't have any cheap tires for a spare on hand at that moment. Sent me to Indeanschool and Litchfield location, called ahead for me and gave them my info. He told me it would be $111 + tax. Got there they put it on and then tried to charge me $197.for the spare. I just paid $164 for my All Terrain tire I had to replace. Full service spare that was the same size. No crazy custom size. So not sure why they sent me to another branch to charge double the quoted price. Stick to Wal-Mart they don't work on commission.

All the 5 star reviews are super generic.bot reviews

EXCELLENT CUSTOMER SERVICE, OUTSTANDING PERFORMANCE BY THE STAFF. THANK YOU GUYS FOR TAKING GREAT CAR OF MY Z6 VETTE.

Every visit results in a great experience. My family and friends have also thanked me for recommending this store for all manor of repairs in addition to tires!

I wouldn't recommend these scam artists. I came in for a simple oil change and they try and find other issues with my vehicle and my vehicle is fairly brand new.

Came in this morning after dealing with a super flat tire yesterday, and instead of them pushing a new tire on me they offered to look to see if it can be patched. Yes! I was able to just get the patch, and my tire is as good as New! They were very quick, and super friendly this single mommas pocket book is happy today. Thanks big o!

This is the only place we take our card. In fact, three generations of our family take our cars here! Honest, affordable service.

Great place for tires and oil changes. Very helpful, courteous and friendly.wouldn't go anywhere else

They are Great! They will take care of your car in what you ask for and they also check things out to ensure your vehicle is ok no shake down. If u need something they will advise you. Up to you if u want it fix or not. They are very honest in pricing and work

To ALL workers at Big O Tires Thank You for your Service. This place is well Trusted, Great Workers, Friendly, and Get the Job Done Right. I will keep coming back to this Big O Tires for Service.