Brake Masters #128, Phoenix AZ

. I got my alignment done there. I got an appointment on the same day. They even honored my coupon, even though I didn't have it on me. Good service. They even looked up and asked me if I wanted additional work done, as I was due for an oil change. I had to decline as I was short on time.

Don't waste your time coming here. Horrible service! The guy didn't have a clue what was going on with my car. I started asking questions and he got flustered and was really confusing to try and understand him. Never coming back. $200 down the drain. I didn't want to even date this place 1 star. I give them 0 stars.

After removing my breaks they then brought me the parts and told me I needed all new calipers for my car. This was a bit of a show and done very dramatically. They could have just told me and I could have made a decision and been on my way.

We used to love Brake Masters, but since January 2017, it's gone downhill. We had our car in near-weekly for the same problem. It never got fixed, they never offered me a rental or loaner car, and I would end up sitting in their waiting room for seven or eight hours, with no updates other than "just a few more minutes, " every 15-30 minutes for 3+ hours. We found a new mechanic.

Dan or Dave needs to work on his people skills. I forgot my lock key for my tires at home and he had the audacity to tell me that I needed to keep my tire lock key in my truck (in a rude way.) Keeping the key in the vehicle is the dumbest thing you can possibly do. I did that and somebody broke into my vehicle and took the key and stole my $4000 tires! Prices for brakes services are a bit high but my main issue was the customer service.

I took my car in for an oil change, brakes and belts, and they were thorough and great. When I left, I heard a strange sound and drove it right back. It was a minor thing, and they corrected it right away with no fuss. Found my new mechanic.

Good at customer service BUT not at work. I came few times to do brakes, change it and fix again. Other one, i changed the Thermostat housing. I just found one of screw loosing.