Cummings Plumbing Heating and Cooling, Tucson AZ

Joshua was a fantastic technician! He was very professional and answered all of our questions. We needed a new gas line plumbed for our laundry room. Joshua came in and gave us an estimate and told us the work could be completed the same day. He worked quickly and and efficiently and it is as if nothing had even happened to the laundry room wall. We have nothing but great things to say about his work and kindness!

We had our hot water heater removed and replaced. Damien came to our rescue and did a quick and workmanship like job. He answered

I don’t recommend! The persons there are send it the give you a quick answer but not the right one or just for no do the job there are EXPENSIVE! Don’t call

Joshua was great, they said it would be between 2 and 4, but they came out at 12. He was very professional and knowledgeable about the issue at hand, was able to try his hardest to unclog the problem but we are leasing the business so it's up to the property management to resolve the issue, but this was actually the 2nd time I was able to us this company and will continue to work with them due to their awesome and hard work, thanks Joshua and the back office ladies as well, they where awesome in get him here quickly for us

THEY TAKE ADVANTAGE OF THE ELDERLY! SCAMMED MY MOM FOR $300 TO UNCLOG HER DRAIN. NO HELP FROM MANAGER! CON ARTISTS!

I'm remodeling a home and Cummings shows up on time everytime and they are professional. Thankyou Cummings. As far as I'm concerned Cummings is the only plumbing company in town.

Very happy with the attention and quick service we received. Juan did a great job replacing our water heater. He was professional and respectful.
Cummings has become our go to people!
Thank you!

I called Cummings in the morning and a plumber was at my home in just a few hours. Kenneth understood my problem immediately, explained the solution clearly, and very promptly did the job. Terrific service and expert attention. I couldn't be happier.

By far the best customer service I've had the pleasure working with. Despite my numerous calls and questions the representatives always were happy to help and even called me by my name. The pricing was the best out of the other qoutes i received but in no way sacrificed quality parts and skilled technician. Michael was very knowledgeable and professional. In the unfortunate event I need a plumber I won't even bother calling anyone else, these ladies and gentlemen know how to do business. Thanks for all your help in our trying time!

First the good news. I discovered our hot water tank leaking at 1am and we had company coming in 2 days. I called Cummings when they opened and they were able to get me an appointment at 2pm that same day. They arrived promptly and confirmed it needed to be replaced. I give them high marks for responsiveness. Now the bad news. The estimate to replace was a big number and only when I balked did they offer a 5% reduction for being a "repeat customer", which they knew I was before the initial estimate. Didn't offer it before. I asked for the cost of the heater itself as part of the estimate and was told the job was a flat rate with no itemization. I was in a bind time wise so told them to go ahead. There were alot of dirty smudges on the hallway wall when they finished and we haven't been able to get the wall clean. They had turned the furnace off but didn't restart it or tell me it was off. I discovered this as the house got colder. I think the total cost was high, but I don't have other estimates to verify that.

I was informed by my water company that I had excessive water flow coming from my home, possible leak. I needed a plumber immediately to come and see what the problem was. I'm out in a rural area, so I immediately attempted to contact a plumber in my area. I called 3 different companies for assistance. One didn't know when and if they could even come out, couldn't give me any assurance if they could even come out. Second company said see you some time today that the tech would call me in 30 minutes to schedule a time (by the way, tech never called) and the third company after explaining the urgency of my situation said, Ill call you and come out if I can possible tomorrow. I explained to each company my usage was over 30,000 gallons, normally 4,000. I assumed it would be a lot easier to call locally in my area for a plumber, I was wrong. So I called Cummings Plumbing and Heating located in Tucson that is almost 30 miles away. I was upset, frantic and out of my mind due to my situation. The customer service agent was compassionate and understanding. I didn't even have time to explain the 30,000 gallons and she was scheduling a technician ASAP. The first 2 companies didn't have any compassion or urgency to assist me.
Jake showed up like a Knight on a white horse, was very polite and respectful. Jake figured out the problem and fixed it!
The point of me telling my story is that Cummings is a big and well known company in Arizona. And no matter how big or successful they are. They treat every call as a priority and go out of their way. The other companies I called could careless.
So, that being said. Thank you Cummings for coming to my rescue and making me feel that I was important and a priority.

Vincent and Adam were excellent! Really appreciated their professionalism and expertise. We were worried we wouldn’t be able to find a water heater to fit the small closet we have in our townhouse. Tried Home Depot and Lowe’s first but they did not have one that fit. Was referred to Cummings Plumbing Heating and Cooling. Vincent was here within an hour. He assessed the problem and they had a water heater that would fit. He had to order it and came back the next day on time. Can’t thank Vincent and Adam enough for solving what could have been a very costly problem. Will definitely use Cummings again for our plumbing needs.

Called Cummings after my home ins plan told me they wouldn’t cover the pipes outside my foundation. The told me a tree branch crushed my pipe under my concrete driveway. They estimated me $6000 to fix it and said it would likely take 2 days. They were prompt and I was able to schedule quickly since it was a disaster waiting to happen. It took them 5 hours and 30 minutes to complete the job and I now have to hire a concrete company to come repair my driveway where they cut out the concrete. They did great work, but charging over $1,000/ hour just seems steep. I’ll likely use another company that is more affordable in the future.

Kenny and his assistant are polite, efficient and professional and they do excellent work. I have used Cummings Plumbing in the past and they stand behind their work.

Very disappointed. Office staff were friendly and helpful on the phone, no issue there. The problem is the way the company do business. They were not sure what was wrong with my gas fired heating furnace. So rather than trying to help me get some heating (we had no heat and it was pretty cold at night) they said that due to working to a fixed price process, they could not work on my furnace as the part they thought was faulty might not fix the problem. OK I understand that they can’t work for nothing but the most annoying thing was that they were trying to tell me that they were not working on my furnace to avoid any inconvenience to me! Clearly not true. They were protecting their own interests in case the part they fitted didn’t fix the issue and they had to spend more time on a fixed price deal. Them not fixing my furnace was not in my interest at all. Bad practice. Not happy. Don’t recommend.

Great company! Ended up needing some help with a water main from the street. Tech Michael Olson came out and gave a free estimate on a Saturday. He scheduled an emergency visit the very next day (on a Sunday). Would recommend to anyone!

Aaron

Absolute professionalism, turning a very stressful moment for me, into complete piece of mind. The crew was expedited and work completed in an unbelievable timely manner, not to mention no clean up for me. Thank you. Louise Hull

We heard dripping. As it turns out it is something that happens in the cold weather not water dripping in the wall. He wasn't annoyed, he seemed ok with making the trip even though there was no work. I have recommended them to neighbors and I recommend them to you.

Cummings was on time and completed the job much faster than we anticipated. The technicians were friendly and knowledgeable. When we next need service on our septic tank, we will call Cummings.

Used these guys for years, always good service and fair prices. Today I do not get my usual plumber (he left, hummm wonder why?) and the guy they send tells me he's gonna work up a price for me first (that is new) and then hits me with an estimate that is easily twice what I would expect to pay based on my history with this company. That is insane. Put in two faucets (and I bought the faucets) and its over 600 bucks? I do not know who made this change but I am no longer a customer and they should really rethink their pricing. I do not mind paying for good service but this is just way out of bounds. No longer a customer and will no longer rec'mend them. Shame on you guys.