Macy's, Glendale AZ

Massive mov'mt of product & separation caused a normal 15 min/$165 shopping event to become a 75 minute/$42.50 fiasco & I left angry an mostly empty-handed. Won't be back soon. It's a 43 min. Drive one way

My 12 year old grdau found a couple of jeans on sale and I purchased alot of clothes for the 2yr old twins gr'babies. I love shopping here.

Great return policy. I lost my receipt but was no problem. It had a sticker with a scanner code so no problem.

I usually like shopping here, but today wasn't the best experience, I walked around for 20 minutes looking for an item and was not approached by a single staff member. More over, everytime I made eye contact with one, they scurried away as if avoiding customers was their job.

Macy's is one of my favorite stores, but the guy in the men's department was very lazy and unprofessional. I bought a suit from Macy's, and the guy didn't want to go in the back to get me a garment bag. He folded it up and put it in a bag.

Liked the ease of on line shopping but it's no longer easy when you can't find parking and then have to go all the way in the store and up the escalator to pick up the order.

Macys lacks quality employee training. Worst place ever to work and difficult to deal with for credit card questions, returns, and shopping in general.

Place looks fine but their customer service through phone is one of the worst at least for the shoe department.

Very friendly and helpful / needed help carrying out a large box and had immediate help. I look forward to going back and ordering a couple of pieces of furniture very soon!

Why is always to overpriced the things in here. Oh I love the Starbucks inside the store. If you look for it is going to be in the second floor to the left in you are entering from the mall.

This is my favorite dept. Store. Such great deals & coupons on top of that. I have been shopping here for years & really cute clothes!

The stuff there is nice but the way its all organized is disorienting if youre not used to shopping there, and the customer people were rude. We asked for gift wrapping and they tossed our stuff in a plastic bag regardless.

I buy makeup from shishedo and consistently they are out if stick if what I want at Macy's I usually have to go to a competitor to get what I want

Pretty sure this location has one of the biggest women's shoe departments in the valley. Love the selection and the staff was well organized, friendly and incredibly helpful

Hit and miss. The stores always seem so big but there never seems to be enough inside. Ship to store option saves on shipping

My son had fitting for Phoenix Fashion Show there. They manager very nice, helpful lady! Thank you for all your help!

Shopping here was a comfortable shopping experience on a Sunday afternoon. Tue men's section has a lot of the newest styles specially the Nike section where I got me a sweet jacket.

Nice Macy's.a little trouble having to pick up an online order.and the entire store except for the Mens department had gift boxes.

Good sales, but a more messy place you will never find. Sorry, just what I see. And not just on one occasion, either. This is the Macy's at Arrowhead Towne center.

Nice clean well lit store with a huge selection of merchandise. Store associates are pleasant and helpful. Disclaimer: I worked at Macy's for a short time before moving to the valley, still my favorite department store!