Pearle Vision, Mesa AZ

Wasn’t happy the first time I went there and still like a fool I gave them another chance and again the customer service is terrible. After spending $2700 on 4 pairs of glasses I got 3 back and waiting on 1 pair with no idea when I’ll receive them and to top it all off there was no fitting or even an offer to clean the glasses I did get and I have to ask for cleaner.there won’t be a3rd time!

I have been to this location before but this visit was the worst experience ever. My appt was the first one of the day. I had filled out my paperwork online a week before but they couldn't find it so I had to sit and fill it out again. No biggie but why have the option of they can't keep track of it! They also had 2 baskets of frames with notes on them saying to disinfect them before putting them backt on the shelf. Shouldn't they have either been done the night before or first thing before anyone came in? The pre-tests were done fine but my actual eye exam was so quick I don't even know if my prescription is even correct. The selection of frames was very limited due to all the frames that were still in baskets waiting to be cleaned. Needless to say, I took my prescription to another optical place to order glasses and I won't be going back to Pearl Vision again.

Nakoda provided absolutely great service to me. I had recently had lasic procedure done on my eyes and my prescription sun glasses now needed to be replaced with regular lenses. However, my current glasses are no longer in stock, therefore, Nakoda had to ship them out and get the lenses done for me. He did this fast and diligent and I will be going back to him over and over again. Thanks again!

Nakoda is extremely helpful and knowledgeable when it comes to this field. He answered all my questions with ease and really took the time to educate me on the best lens options for my eyes. The store had a variety of frames to chose from. The store was super clean and I felt confident in knowing they were taking all precautions and safety measures in regards to Covid-19. Thanks pearle! I will be back in the future and will send all my friends/family.

I am not happy with my experience here at Pearle Vision. While the appointment was smooth, I felt that the customer service was terrible. I looked through frames and picked some but after pricing they were a little over budget for me so I asked what frames were cheaper and was told by the associate "the ones I previously pointed out to you". I felt the response was rude and slightly judgemental. I have waited over 3 weeks and still have not received my glasses. My husband ordered a pair the same day and has received his but it still took 3 weeks. I was given an explanation about having to switch labs but am still waiting on a new estimate of when my glasses will arrive. I have not had glasses ever take this long before. I feel like I would have been better off getting the prescription and buying the glasses online. I do not recommend this location.

Very friendly, I lost my glasses at the river and the turn around for someone blind as a bat was good

I’ve been with this place at this location for a few years now regarding my eye care. I first started wearing contacts thru these guys and they were extremely patient and helpful in getting me used to them. Quick and easy annual eye exams and any and all questions answered. Always. Kevin was super great!

Quick and easy appointment. Thorough exam and decent prices on frames. Kevin was super helpful picking out frames.

I went to pearl vision and not only did kevin find the right lenses and glasses, he gave me excellent service while on my lunch break, had me in and out, and met all my eye wear needs. Thank you kevin

I had a great experience here. Kevin was so helpful explaining the different lense options I had to choose from and what he thought would be best for my eyes based on what work I do. Let's just say I got the blue light blockers! Definitely come and ask for him specifically. He knows what's cool

I've been going to optometrists for 15 years, but this first visit to Pearle Vision Mesa was the most pleasant and enjoyable experience of all places I've been. The manager was very helpful and his staff did a wonderful job throughout the entire visit. The optometrist on site took the time to thoroughly answer all my questions. Highly recommend this location!

Kevin helped me get a new set of frames that are quite nice. Seeing much better now. Thanks Pearle Vision!

Kevin is the best! My luggage was lost at the airport and my newly purchased contacts were in there. I called Kevin and he was able to assist me in ASAP! Nice clean and professional establishment I love it!

Super friendly staff! The eye doctor was super thorough and took his time making sure the prescription was perfect. The lobby staff was super helpful ordering my contacts and even had them delivered to my house at no extra cost! Will definitely come back!

I've been coming here with my two teenage children for about 3 years now. Always professional and knowledgeable staff. The only thing I can say is that sometimes the waits are a little longer than I would like, especially when doing three consecutive appointments. Otherwise, this place is fantastic!

High marked up lens. Prescribed lens representative advised me to look down in the lens of the glasses in order to see! An audit for quality to be ensured at this location. Not real professionals. My frames were $700.00 totaled at this location. On amazon $125.00.
Parasites!

UNBELIEVABLE CUSTOMER SERVICE!

I am in the natural stone business and accidentally crush my new glasses. I drove a few miles looking through my glasses sideways and stumbled upon Pearle Vision. I was greeted by Jennifer who helped me straighten out my glasses.

She was AWESOME using her skills to help me get my eye wear corrected. I strongly recommend to stop by and meet Jennifer who gets the value of serving her clients

I had been to places like America's Best, Lens Crafters, and other chain vision stores and had not awesome results. Pearle Vision came highly recommended, so I tried them. I had my exam and made the order for one pair of single-vision glasses on the 7th. They gave a 10-14 day turnaround. It is now the 26th and my glasses are, apparently, still in the "finishing" department and not yet ready to ship. When I expressed disappointment, I was told that they "just switched computer systems and (they) were having a hard time communicating with the lab, but before June everything was fine. " He honestly told me "it's really not our fault, it's the new system. " Sure it is, buddy. Sure. As it stands now, 2 stars for the hope that I will actually receive my glasses. If I do not, I'll come and edit.

Kevin was very helpful. Listened to my requests and made the process simple and seamless.

Great location. Nice atmosphere. New glasses on the way!

Highly recommend.

I went in to order a new frame from Oakley with prescription lenses that were on backorder until mid august. I was offered the shelf pair in a different color to get fitted with my lenses while my frames were ordered. Instead when I went back in, they had actually already received my frames and had the lenses done, weeks ahead of when they were originally going to be available. The service was impeccable, working with Kevin, and a wonderful selection to choose from.