Sonora Quest Laboratories, Mesa AZ

Faith took my blood and I hardly ev n felt it. She chatted with me and put me at ease. I was home within an hour from leaving and I didn't have an appointment.

Margaret was your saving grace. MAKE APPT! Unless you want to wait longer and be passed up by those that have appt. I get that but maybe walk ins can be given some courtesy or warning as to the wait, before waiting for long periods time.

Really rude receptionist! Don't go here! Plus they are really expensive! I will never go back to the Sonora quest lab at the Desert Banner hospital on Dobson and the Southern again!

Incredible hard to find! They should have a dign or something! Its inside the hospital!
Horrible web site they should really pay someone to answer phones instead of sitting around.

Trying to make appt. With donors quest and website just gives me a run around and won't take me to any means to do so when I click on scheduling. Just takes me back to web page home. Totally useless and difficultly frustrating!

I brought my three year old daughter here yesterday. We were a walk in since the only available appointments for my day off were too late for us to go. I asked before signing in what our average wait would be and was told about an hour. So we waited. And waited! My daughter's orders were emailed so after the first hour I asked if they were able to find her orders, thinking that's what was taking so long. I was told they hadn't even looked yet and would let me know when they got to her. They let us sit for an hour and had no idea if her orders were even there. We finally got called after exactly 2 hours. Signed in at 9: 05 and went in at 11: 05. The tech was GREAT with her. Today I got a call saying they didn't take enough blood and I need to bring her BACK IN! A small child? Seriously! These are extremely important labs, not routine. Time is crucial. I am so sad for my baby to have to go get poked again because of this error. I will NEVER use this location again. So disappointed.

This place is a mess. The staff up at the front desk look lost every second. I came at 1145am and waited almost 40mins. Since I was a walk in, people with an appointment get priority. I decided to make an appointment and come back. I came back at 3pm with an appointment, I ended up waiting 25mins to be called back. Unbelievable place. People here can not do their job. Maybe they need a new system or get new stuff. Just horrible all around

This appears to be the only location to serve the hospital area left on the hospital campus. There used to be 2 locations on the hospital campus but it looks like they closed both of them and opened up a larger office, but things are only worse now. There appear to be only 2 phlebotomists working to serve 25-30 people waiting in the lobby. People are storming out of the lobby complaining about waiting over 90 minutes and just leaving. There is a severe problem here.

Update even now signing up for appointments still waiting for 45 minutes. How can the management of this place do any worse. Can't manage walk-in's, can't manage appointments, someone need to lose their job.

I see your reply to my review but it just looks as if you're just doing damage control. Chances are you are just the social media employee charged with managing your web presence and don't have any authority to make any changes. If you really cared you would give your phone number or your email address to solve the ongoing problems head on.