Sonora Quest Laboratories, Phoenix AZ

Took my 9 year old to get some blood work today and Alfredo was our Phlebotomist he made my son comfortable explained thoroughly and one pole and done did a great job and would recommend him for anyone 10/10 times

I had a very pleasant experience at this lab this week. I like the new check in very easy and convenient. Not rocket science, just your name and birthdate.

I happened to be checked in on Monday and again when I returned my specimen back today by Clarissa. Not sure how she spells her name but she was most pleasant and clearly knew her job. She was super nice both times and it helps when the people you are dealing with you act like they care.

I also must say the majority of the staff were all friendly and acted like they didn’t hate to be at work. No snarling faces to deal with. Thank you!

Go to see the beautiful, historic building, not for the service. The form I presented from Quest states that the order would be accepted at "all Quest Diagnostics Blood Collection Centers". However, this was not true. This Center could not provide the service.

I have always had a good experience when I come here for my labs. Nice staff and you are in and out in less than 10 minutes IF you set an appointment first.

Went to get my blood drawn here. I was super nervous because the last place I went to I almost passed out! But Kass at this location made it super easy for me. She did a great job and it was painless! Thanks girl!

I had issues with my child's medical provider sending over the orders for lab services but Moses definitely went above and beyond to obtain the orders and get my child seen as soon as feasible. I honestly would have just left and tried again later but he definitely was doing his best to accommodate us. Thank you!

This is a busy location, and without an appointment the wait is longer. The people with an appointment were in and out at a very reasonable pace. The staff are friendly and helpful.

This place deserves no stars. I am very disappointed that blood samples keep getting lost at this location. The staff at the front desk are very rude. There are patients in the lobby that are sick. The behavior is uncalled for. Losing samples from patients is unprofessional. Does this company care about the patients? Look people here are sick and can’t afford to have blood samples being lost over and over again.

Worst lab ever! Horrible techs that have no! Sympathy for newborns and they lost the blood samples they took and than turned around and lied saying they never took samples!

For me I had a good experience every time. The nurse that took my blood was awsome. Very out going and friendly. I've seen the lady behind the desk help the elderly check in.

Not pleased with the (a) 30 to 40-minute wait even with my mother’s scheduled appointment AND (b) at the last two visits, the phlebotomist hit a nerve. I understand that small veins make for difficult blood draws, but it’s possible that even with Six Sigma certification, this place needs more and better-trained staff. Have also contacted Sonora Quest via email.

I been going to this location since I can remember and the young lady in the front was really nice and professional. I didn't have to wait long without appointment. But the guy that called me back talks to much and takes forever then doing his job. I usually had the young lady take care of me in fast service in and out. Will continue coming to this location and I'm more comfortable with this location. Thank you

Rude, that’s true. I had to wait so much more despite the appointment I had just because I didn’t have the order ready on hand. After the order was faxed I had to wait just to be “unpaused”! Horrible,

Best customer service with the rudest people in the waiting room. Clarissa and Lena are Amazing.

Waited over an hour with an appointment only to be told I can't be seen due to a bill from years ago that my old insurance never paid that was also sold to collections. My current insurance will cover this visit 100%. If you know you will be paid for the service then why can't you do it? Obviously there is a reason I need these tests done. I hope no one has died from being denied service for things completely out of their control. It would have been nice to know I needed to pay the old balance that I shouldn't even be responsible for, before I wasted my time here.

The people behind the counter act like you are doing them a favor. I made an appointment on line and when I told the woman she didn't seem happy about it. I looked at where I signed in and I had not even been acknowledged. But she was happy to call me back up to let me know I had labs unpaid for that were in collections from 2014. I left and could not understand why I had bloodwork done since March and there was never a problem. Two days later I went to another Sonora Lab and they took my insurance card and drew my blood, no problem. So who got the last laugh?

Not timely and completely incompetent. Failed to label vials after taking blood samples therefore the samples could not be used. I have to repeat the draw. This was after waiting 50 minutes past my appointment time to get in.

As with all the other one stars, they have extremely slow service. I have been here twice and when I arrived no one was even at the front desk and no one even cared to sign me in until 15 min after I arrived. I had appointments both times and still went wayyy past the appointment times. Not professional and extremely slow.

Rediculous. I have a serious disease and have to get blood drawn to see certain markers about the status of my disease and low and behold they cancelled my order after the draw. It's been 2 weeks since the blood draw and I usually get the results within 1 week (with other companies) and I called my doctor and they had to investigate what happened and turns out they just cancelled my order without notifying ANYONE! My doctor and I have been in the dark for 2 weeks just waiting and they didn't even have the decency to reach out to us that it didn't work or they screwed up and did the wrong test or whatever the case was. Absolutely rediculous. This is an incredibly serious procedure that I do with my blood and this is just absolutely rediculous. I am shocked that this happened and the absolute disregard of medical professionality. I will not go here ever again. Horrible communication skills. Bunch of clueless people work here. Tempted to sue for malpractice

Everyone has always been extremely helpful, friendly, and nice. Have had a lot of blood draws in my time and I go here now when I can because they have done an excellent job every time. They even accept requests for special needs. If time is a factor, use their online scheduling and it will get you right in with a pre-booked appointment.