Sun Valley Pediatric Dentistry, Avondale AZ

I have been bringing all my kids to sun valley pediatrics for 7 years I love the way they work with my children my kids loved to come here and enjoy every time they are treated with respect and care over all I won't change their dentist because my kids are very happy Thanks

I have been taking my kids to Sun Valley Pediatric Dentistry for the past 6 years. They have an amazing staff and a very kid friendly environment. They do their best to make sure each child is comfortable and they have a great experience.

I'm disappointed to have to give such a low rating, as my first 2 experiences here were adequate. I came here for the first time with my daughter this past December, she had broken her two front adult teeth. The first dentist was thorough, took time to explain things, and sealed the broken edges of my daughter's teeth to lower sensitivity and tooth pain. My only complaints about the day of the tooth repair (January 3rd), I didn't see the doctor once, and the questions I had could not be appropriately answered. For example, I asked the assistant what kind of local anesthetics my daughter would receive and what kinds of things should be expected post procedure. She initially told me she would be getting Vicodin as her anesthetic, but when I questioned this with great concern, she back peddled to what I think was lidocaine (she couldn't quite figure it out).

Everything was fine with the procedure and the teeth looked nice, but my daughter hit her face on a slide a couple of weeks ago, so back we went. My appointment was scheduled for 4: 20pm, we arrived at 4: 10pm, already a late one. Between the waiting room and sitting in the patient room, it was one hour and 10 minutes. I've been to plenty of busy medical practices and I have worked in healthcare for 9 years. It is good care and customer service to notify patients if the doctor is running behind schedule, usually upon check in, and to acknowledge their time is important and their patience is appreciated. Yeah, this place does not care. We waited all that time to see a completely different doctor who doesn't review previous notes, because I felt like I was starting at square one, and I had all of 3 minutes to explain this. No seal was put on the broken edge this time, they were too busy and it was around 5: 30 so it wasn't even an option it seemed.

I went to check out and schedule the next tooth repair, but was told that I would receive a phone call the following day to schedule - the office wanted to inquire about waiving charges that may be covered under warranty. I was very appreciative, as I was expecting to pay out of pocket regardless. Even though I knew it was a small chance, I appreciated the effort to save me money. Fast forward one week later and I never heard back. I decided to wait a week because I understand such practices need more than 24 hours to fulfill requests. But one week is a hell of a difference than "tomorrow".

I called the office today to schedule the repair and find out about any charges. I waited on hold for 12 minutes only to be told that because my daughter chipped her tooth during an activity, it would not be covered nor waived, all out of pocket. So I ask, "Why wouldn't you tell me this last week? Why make me wait until God knows when to let me know that it wasn't covered? I told you exactly how she chipped it at the appointment when I could have easily lied, and I was fully prepared to pay whatever last week, so why give me hope and waste my time? " During this whole experience with them, even with notes in front of them, they can't tell me why I brought my daughter to them. "How'd she break her tooth? " Me: "It should be in the notes you say are right in front of you, because I explained this multiple times to multiple people during our visit. " As if waiting for an hour and 10 minutes for an appointment is nothing, your time is nothing, and your child loses out on care. I'm livid that they didn't care to seal the broken tooth edge, but as I told them, I'd much rather pay for quality of care. I'll give my daughter the care she deserves elsewhere.