AAA - Automobile Club of Southern California

One of the worst attitude I ever got from customer facing Agents.surely think that the customers are there to serve their needs and that they are not for customers: (

I have to say AAA has great car insurance but their travel agents are the worse. I have never had such a bad experience with a travel agency in my life. I dealt with several of their agents and each one was worse than the other!

Ray Schoors is my insurance agent. He is terrific! I so appreciate AAA and their services! Yoka Yohanna

Disclaimer; unlike others, my review is based on this facility.not AAA as a whole, or one specific agent. I have had a great experience every time I go to this office. The staff is friendly and well knowledged when it comes to DMV and travel requests. I've registered two cars and booked a cruise with them over the past 3 months. Each time my wait was short and the individuals went above and beyond with respect to customer service.

Went to this AAA office on a Saturday for insurance services. I was taken care of promptly and, all of my needs were met and any questions that I may have had were answered.

AAA staff is always friendly & helpful, road service is great, we'll worth the annual membership.

Have to get a reimbursement from AAA-ERS A-321 in Santa Ana for a tow. Three calls and two e-mails later, can't even get an answer. Now they have the reimbursement app + the original tow invoice. Poor Service for sure.

I was told on April 13th when I cancelled my insurance coverage I was going to have a 200 dollar pro-rated check sent to me, however when I called today the salesperson said that my insurance wasn't paid for January, which is impossible because they not only would have cancelled my coverage, but that would mean I wasn't paid for February or March, which at the time of cancellation my account was CURRENT. BE SUPER CAREFUL WHEN DEALING WITH THIS INSURANCE TEAM.

I am trying to get through to the Thousand Oaks office to see if they have a "lost & found" & it's like trying to reach the President himself. I am really frustrated & annoyed. Thankfully I'm just calling about a lost item & not a horrendous car crash!

Still waiting adjuster to call, accident was on December 5. Keep leaving messages no return calls.