Alamo Rent A Car

Very pleasant staff and Josh was especially helpful. Very good experience from the Long Beach Airport Alamo

I travel into Long Beach airport twice a month for work in southern California. I always get a good clean car or SUV.
The agents at the front desk are the best they make sure that I'm treated well and correct mistakes that I made on my reservations.
Each time I'm greeted with a smile. Even when I return the rental is so easy and fast and the staff are the best.
I rented from many other rental agencies, however for the last 4 years it has been Alamo and I will continue to use Alamo due to the great service.

Fast & efficient. Counter and parking lot staff were very helpful. I'll use them again next time I'm in Long Beach.

While I have had nothing but great experiences with Alamo at their Florida airport locations I cannot say the same for the Long Beach airport location. The service was slow and no cars were available upon arrival despite checking in online ahead of time. When I finally got a vehicle it was not what I had reserved but do to time constraints I did not have much choice but to take it. The price was the same but the cost of gas between the mid size I RESERVED and the Dodge Truck with a Hemi ended costing me more in gas with no offer of compensation even after bringing this to the their attention upon return. Should I ever return to Long Beach you can bet I will NOT rent from Alamo.

Back in June 2nd, we rented the car and before leaving the lot we had notice the little tiny scratch on the car. My husband said, they don't give us the check list and they might know that the scratch is already there. We left the lot since there's no attendant present when we took the car. When we returned the car, the attendant said that there's a scratch and we are liable to it. I said, my husband is my witness that the scratch is already there when we took the car. And she said, they are the only company who do not provide a check list for you to use before leaving the lot. She said, her 2 Managers will be calling us. Nobody called me, so I called my Car Insurance to follow-up with Alamo. Can you imagine they are charging me $700+ for just the little tiny scratched that it is already there? Now our Insurance Agent is telling us that I have to pay the additional $250 after our deductible. I am not going to pay for this $250 as this is NOT acceptable. Please DO NOT ever rent a car from ALAMO as they are not customer service oriented. What a ripped off!

Overcharged at this location. When I returned the vehicle, for some reason the agent on the lot couldn't scan my reservation. He asked for a copy of the original invoice, which was in the car. He had to go into the counter to get it taken care of. This took close to 10 minutes or more, while I was running late for my flight. When he came out he explained it was taken care of, I didn't look at my invoice until I got home.instead of charging me $34.25 per day, which was on my original invoice at inception they charged me $175.59 per day! I had to call an agent to have them resolve the situation, and now I have to wait 24-72 hours for a resolution?

Fast service. Decent rate. Decent car selection. Only reason I didn't give five stars is because rarely do they have the car advertised available (i.e. Nissan Maxima) but they'll have plenty other cars in that class mostly American made.

Great car, just right size and service was excellent. We did not have to wait more than a few minutes to get our car.

First of all, I reserved a full size, and when I checked in they tried to put me in a small SUV. Once I corrected the agent, we were in our car and on our way. Once we dropped off the car I was given a final receipt, and to my astonishment, my total was almost DOUBLE what I was quote when I reserved my car online!