Allbritten, Fresno CA

I had been using Allbritten for years. My high expection for their high quality service and reasonable value came to an end.

The technician came for the maintenance service. He found out that the defrost control board needed to be replaced. He quoted us $352 (discount included!). I questioned about the necessity of the service, but I agreed with the quote anyway. He came back to complete the service, and he found another issue with the thermostat. He quoted me $295 for the replacement. I felt it would be an unreasonable price, but I agreed anyway. I found out later that the non-programable thermostat only costs me $35. How did the $295 service cost justify an add-on service that only costs them $35 for the material and less than 30 minutes of labor?

I called the following day to talk to the office manager. She confirmed the service cost of $295. She gave me $30 refund. My expense went down to $265. Does it make me feel like a valued customer? Nope! I felt like I was robbed. According to homeadvisor.com, " For a standard, 2,000-square-foot home, the cost of installing or replacing a thermostat averages between $112 and $252, including the price of the unit and professional installation. The national average cost is $173. " Allbritten charged me at least 1.5 to 2 times higher than the national average. With out the 15% memership discount or $51 discount they offered me, my cost could go up to $346 ($295 + $51)!

I still give Allbritten 5 stars for the service. I only give them 1 star for the value. Unlike the 5 stars they received from me in the past, they only get 3 stars overall under my evaluation.

Many KUDOs for the service provided over the past week from Jonathan Garcia. I had an ageing American Standard toilet that had been problematic the past few years. I had an on-going intermittent "ghosting" for several years that was infrequent enough that I just ignored it. More recently, I was getting drips that turned out to be from a loose bolt connecting the tank to the bowl, and a dampness on the floor around the toilet. After Jonathan's first visit he quickly found the loose bolt and tightened it and replaced the gasket in the tank with one that I provided. Unfortunately, (and I was warned) it might not work since it wasn't an American Standard gasket. After a few hours my ghosting was much more severe but Jonathan had showed me what he did so I ordered and replaced the gasket myself. In the meantime, I had panicked and call Allbritten to have Jonathan return for the next available appointment a few days later. I was still getting water from someplace that needed to be diagnosed. When he returned, Jonathan replaced the wax ring and inspected the toilet. Unfortunately (I just can't catch a break), he found a crack in my bowl. After some discussion, I ordered a Toto toilet which I hadn't heard of before. The next day he returned and installed the new Toto. I have to say that the new Toto is so much better than the American Standard I had. It flushes more effectively (gets all the sh** in a single flush), more quietly. And, is quite stylish. Thank you Jonathan (and Dave for working with me on this).

Richard Martinez was very professional and courteous. He quickly found the problem and was very knowledgeable about the repair needed. I highly recommend this company for your AC/HEATING work.

He was explained everything he was doing and solved our problem. He was friendly, courteous, and arrived on time.

CUSTOMERS BEWARE. They up mark their parts by 300% or more! We were told we needed several parts replaced on our AC unit. Part Model Turbo 200 Allbritten Quoted $300 the part online is $56. Part number 2 Hard Start Kit Part CSRU2 Allbritten $228. Online $51 This next part is the worst! 30 Amp Single Pole Contactor 24 Volt Coil. Allbritten $176 Online $9! And last but not least Surge Protector ICM part number IM-517 $188. Online $57. I am a business owner myself I understand we are in business to make a profit but I don't price gouge my customers. This is absolutely outrageous! Do not let their nice customer service fool you into getting ripped off and over charged. When I found this out I called their customer service.the agent answered the phone and when confronted with the mark up, then handed me off to a service manager. When I confronted the service manager and asked her is it customary to up mark parts 300%? All of a sudden she couldn't talk to me because I was the Tenant and not the owner, how convenient! We are not talking about someones colonoscopy here, we are talking about AC parts. The home Owner and I are very good friends and as a tenant I respect our landlord and do not want her to be overcharged especially on parts. I could understand a 50% mark up even a 100% mark up but these mark ups from Allbritten are very shady. I would never recommend them to any friends or family! In response to the owners message: if you don't share billing info with tenant then someone at your company made a huge mistake by directly emailing me the estimate. Secondly, to assume I don't under a service business model is to insinuate I am ignorant. Hardly the case. As my good friend owns a pool company very similar business model. He understands the need to upmark parts, gas, employees time, etc. However, not upmarked 200 to 300%. 80 to 100% is more than reasonable. Lastly, warranty.you say the upmark also includes warranty yet 9/10 that warranty is never needed and also 9/10 if the part is dysfunctional the manufacturer generally replaces the part free of charge so no out of pocket for your company. I hope this review educates more customers and makes them look a little more closely to billing. I would recommend itemizing your billing. So the customer knows exactly what is being charged in labor, parts and warranty as to dismiss any confusion instead of bundling everything into parts. Update: 11/24/20 recently did a pick up service for one of our business clients overheard the owner speaking to her employee about a company who was trying to charge them for filters they didn't ask for over $5000 it was a commercial building. Then she stated a manager was supposed to Call them back and never did when they called all employees left for the day. I asked the owner it wasn't albritten was it? With a puzzled look on her face she asked how did I know! Lol these people are absolutely crooks. If I experienced and this company experienced it how many other unsuspecting clients are they ripping off.

There value is not that great, I wouldn't recommend them if you have a leak. I scheduled a plumber to come out and detect a leak that have been ongoing for weeks in my shower. It turned out to be just a bad cartridge and they quoted me $300 for just replacing a bad cartridge that could've cost me $50 from HomeDepot. Stay away!

The technician was friendly nice arrived quickly after I called about my air conditioner. However after the diagnostic I was told the only issue was a loose coil that he tightened. A minute cost $87 plus the diagnostic fee! Really! I had a similar issue in the past where that company said that since it was a simple fix they would only charge the diagnostic fee. Wish I could remember that company"s name. I will not be using Allbritton again.

We had James out today for a clogged drain causing the kitchen sink and laundry to back up into each other and overflow. What should have been a routine snaking turned out to be a bit more complicated to to some funky plumbing inside the wall. James was very professional and prideful in his work and went above and beyond to make sure he handled our clog. He could have tried to sell us on a costly re-piping or plumbing modification but he took the extra time to get the issue resolved with out any major plumbing work or major cost.i would highly recommend James and will definitely being using him for any future needs.

Gave me rip off estimate to repair one of my AC unit. Other company fixed it in less than half of the price. Seems like there techs.are trained to sugest extra repirs to jack up the bill.

I’m so happy I found Allbritten!
We had great service with our AC past July.
Unfortunately I had difficulty putting in a review for that technician. He opened our eyes and your doors to your company. We appreciate your workers.
So since we had great experience with your AC SERVICE we decided to call on you for our plumbing problems.
Aaron K came to our home today, introduced himself and made me feel comfortable to let a stranger into our home. He was very professional and down to earth.
He consulted me with all my multi plumbing issues.
He explained everything, his findings, options and plans.
He fixed my master bedroom shower immediately. It hasn’t been used for over a year because I didn’t know who to call or trust. I am so happy.
He fixed my tub shower and replaced the kitchen faucet. It’s all working perfectly now.
He is going to return and do more work for us.
Aaron is very informative, I learned a thing or two. He was respectful and considerate of my home.
To top that off.he cleaned up after he was done! Not a trace that there was plumbing work done!
I am so refreshingly pleased.
THANK YOU AARON!
THANK YOU ALLBRITTEN!

Juan R.checked my heating as part of my maintenance program. He was courteous, respectful and knowledgeable as he explained the status of my heating system. I've used Allbritten for many years and have always been very pleased with their service.

Before considering an expensive solar system, I decided to get an energy audit from a PG&E approved audit form. Randy Chambers did an excellent and very thorough audit, and Richard Tamayo and Sal were very professional and a pleasure to work with as they sealed numerous air leaks in my attic, added insulation, replaced intake duct work, etc. We'll replace my 37 year old sub-floor duct work in the cooler Fall, when having the AC off for a couple of days won't be a hardship. If I eventually do go with solar, I'll need a much smaller system because of their work.

Allbritten has been my go to for AC and heating over the last 2+ years. They always take time to make sure the job is done right and I never feel rushed. The're great and I would recommend them to anyone.

I couldn't ask for better customer service. From the first phone call to the problem being fixed - PERFECT. Jonathan was so very kind and had us fixed quickly. Thank you Allbritten.

Blake was very professional, explained what he was going to do and answered all our questions. Gave some very good information regarding our current unit and options for future repairs or replacements.

I can't say enough about the service we received from Allbritten! When our AC broke, Mike came out the very next morning and was a true expert! Although the news was bad, we had another kind man, John come out that same afternoon and we were able to coordinate our brand new appliance activity immediately. Next week, voila, we will be back in cool air! Professional, prompt, courteous, and best of all, local! Thanks everybody at Allbritten for making this problem of ours a breeze to fix!

GREAT SERVICE! Fast too! I called Monday to schedule a AC tune up and they were able to come later that week! The staff was very nice and very helpful! Ryan G was on time, friendly, and very professional! HIGHLY RECOMMEND ALLBRITTON AND RYAN G!

I called Albritten on Friday and got a return call the same day. A technician appt.was set up for Sunday. A technician showed up near the estimated time. His name is Daniel Benson. He had a pleasant manner about him as he asked about my situation.he listened with respect and told me would check out my A C unit and got right down to the.job at hand. In about 25 minutes he informed me the problem had been corrected and explained what he found. In a very short period of time i felt the coolness starting and was was thankful. Thank you Daniel Benson, you saved my day.

Nice folks, and I'm glad they were open on the weekend, but their quote for a new unit + labor was overpriced. Called someone else for another quote and he got the unit working after an hour! The fellow that came out from Allbritten sure didn't manage that. Still need to either replace a part or go for new, but we're not hot while we decide.

These guys rock! Had a blower motor go bad on my AC unit on thursday evening, they had me back up and running by 1pm on friday! Quick and professional service! Highly recommend them! Daniel Benson is the best!