American Vision Windows

Here's an e-mail from AVW denying a warranty claim relating to a very a large window that they banged the hell out of to remove and replace, resulting in the formation of crack (s) in the adjacent stucco (see picture and judge for yourself). Note that I have no other cracks in my stucco-only at the location where AVW hammered the hell out of my window frame to remove the original window. I chose AVW above other less expensive contractors because I erroneously believed that they had a strong warranty and very solid customer service post-installation. I guess I believed their ads too much.

From: jason@americanvisionwind…

I am sorry I didn't see your previous email, they for whatever reason ended up in my spam. I went back in and looked through the pictures we had from out measure with the angles it was difficult to see so I am not sure what I was looking at from back then. But I did look at the pictures you sent on the and reviewed our email string.

With this stucco crack in your email you stated that there was an inspection done one month after the inspection and no cracks were noted on the stucco [a copy of the report was attached]. In review of the type of installation that was done being a retrofit the likely hood that our install was the cause of this cracking is small, we did complete a service for you last year to address it as a courtesy. Due to the nature of our seismic environment it would be difficult for us to say that isn't the cause of the cracking. Even in the pictures you attached if you look closely you can see a crack developing to the left of the crack we repaired for you last year. I hadn't noticed that crack last year but in revisiting the pictures now I see that present there.

Based on the crack reappearing and looking at the pictures of the conditions showing other cracks in the same area leads me to the conclusion that the crack is not related to our installation and would not be covered by the warranty. My suggestion would be that if the crack continues to reappear that a larger more robust patch be completed in that area but at this time there wouldn't be anything we could do to address the crack at this time.

American vision windows stands behind its warranty which covers you for defects in workmanship, this instance would not fall into the category of poor work quality or failure of installation. While We did provide a courtesy service last year we wouldn't be able to do that a second time due to the nature of the reporting issue.

Please let me know if you have any other questions as it relates to this claim. Have a great evening.

We had a house full of windows replaced. Salesman was very professional and not too pushy like a couple other quotes we received. Installers did a excellant job on the windows, kept the house very clean and when they left all garbage was gone. I would be at the top my shortlist if I ever need windows again. I highly recomonnend you at least get a quote from American Vision Windows and if like me, you may be plesently surprised.