Apple Stanford, Palo Alto CA

Great store in a lovely mall. They have awesome events every day where you can learn how to fun stuff with iPhones iPads and Mac. Really great place to relax, shop, and get some great food while waiting for repairs and the like.

Very disappointed. I understand that there're more people purchasing the new iPhone but could you please have someone to take care of customer with other needs. For purchasing a phone case, they asked me to stay at a specific area for 30 minutes, not to walk around, in case they were not able to find me. They need to have a better waiting list system.

Worst experience. Went in for a battery change, ended up with a malfunctioning home button. Now have to go back again. Complete waste of time.

Went there to have my dad's phone looked at for him while he is in the hospital and addicted to his phone.

Was surprised to see how big and accessable it was, well staffed and very knowledgeable staff. We checked in and waited for a short time considering how busy they were.

The employee who assisted me was quick and knew what to do in a very short time we were done and out.

Definitely recommend the location and staff.

It's a good store, like any Apple store, but it takes ages to be seen by the genius bar. Even with my appointment I waited 25 minutes before I was helped.

I am gonna pick up my order just now, but I already liked ghat the order rocedure was super fast and clear, many locations to choose from. I am sensing it's gonna be the same in the store in Stanford.

Fixed my problem within a minute but made me wait an hour until they helped me, they made fun of my email, got mad when i opened a tesla car door, and did a weird handshake thing, 1/1 maybe recommend?

They took my phone, took them 2 hours to replace the battery. I had another iphone 6, i took to another place, same price, they replaced it in half an hour. Never coming back and never buying another apple product.

Really busy store.it services Menlo park Atherton and mountain view. That is a mass amount of people. It is however way better than the Apple store off of University avenue in Palo Alto. The Stanford mall is also pretty nice to walk around.

We had really nice family experience here, even without purchasing anything. They have classes for kids and adults. Sphero maze run was very engaging and good for kids 4-12. The store was not packed and the staff was very attentive, encouraging and patient.

The staff are friendly and eager to help, but not knowledgeable enough to be helpful for anyone who already uses Apple's wares.

I work in customer service. It's not that hard to welcome your customers without making them feel rushed, or like they're an inconvenience you don't want to deal with. I don't recommend this apple store at all - way too many people, and bad service.

If you have to fix something or you have some problems with your apple device - be ready to wait. I spent an hour here and they finally took my laptop. Next time I’ll pick another service center.

Physically a very big store and because of try design you don't feel crowded while being in there. Lots of units on display to try out.

I went to this location with my daughter to purchase a phone, we were directed to a table. Once we arrived and waited for about 15 minutes for the employee to be free, we were sent to a different table. We were informed that a specialist was be with us shortly, after about 20 minutes my daughter went to inquire as to when we should be expecting our specialist. She was informed that there were no specialists on the floor, saying they will be right out. 15 minutes later we left, seeing as people who had arrived after us had purchased phones and left. I would not recommend visiting this location, it is a horrible representation of Apple. I recommend the Stoneridge and Burlingame locations, they are great!

Really good staff. But lot of things to improve compared to other Apple stores like Apple park or infinite loop.