Apria Healthcare

I wish they had a minus option. This is the worst customer experience I have ever had, and that speaks a lot given I have worked in the customer service industry for over 22 years! Their departments are not connecting so when you transfer you have to provide info all over again, I have spent hours on phone trying to get incorrect shipments and billing resolved. I begged by my doctor to get me a new provider, Verus, and have had no further issues. Horrible company!

Run from this company. Absolutely horrendous experience today and yesterday, 04/18 and 04/19. My grandmother is in critical condition and cannot breathe without her bipap and constant oxygen support. My grandmothers BiPAP machine stopped working so we called in to have a tech come look at it and replace it at 7 PM. Was told somebody would come at 9 PM, and nobody showed. Called at 9: 30 PM, and was told their systems were down and that they have no idea what's going on but to "hang up the phone and just wait for somebody to call". Called again at 10 PM, was told the exact same thing and no progress towards a resolution. Called again at 10: 30 PM and was told that somebody is scheduled to give us a call to come out and look at it. 3 AM rolls around and nobody ended up coming. For a company that provides a life line to some people, we experienced complete negligence. My grandmother has COPD and congestive heart failure, and over 15 hours later we still have no answers. Ask your provider for somebody else, this company clearly does not care people's lives are on the line.

My mom has Kaiser, so this place was our not our choice. An unannounced delivery for a hospital bed was attempted, but we had to reschedule since we hadn't made room for the bed yet. Then they failed to deliver when we rescheduled and lied about attempting a 2nd delivery. The guy on the phone was utterly rude. When confirming a call back number he would not listen to the fact that I was calling from my cell phone and not my mom's home phone, he instead raised his voice and kept repeating my mom's home phone number. I realized there was no use arguing with crazy and just agreed. We're now waiting on a delivery window from 7pm-10: 15pm. This has been a difficult time for us, and this type of customer service is disappointing and frustrating. Just another prime example of how our healthcare fails us.

Lost a family member and called 4 times for equipment pick up. They set 4 appts and never showed as of today. This is the last thing you need when your unable to make funeral arrangements while your stock in 4 hour no show windows waiting on Apria to do their job.

They give you the runaround then charge when they should not. They also don't include any invoices in deliveries, which is really a pain when they have different subsidiaries that aren't recognized by FSA plans. It's a real mess.

Really bad service nobody answers and nobody speaks spanish I would give 0 star. Many people need spanish but they dont have people in spanish.

A zero is really the score. They are the largest and the worst.
Delivery time is never on time.
Need to swap out something that isnt working

I have been dealing with apria for years and have never had a problem, always recieved great service.

I have been with Apria since October and sending my payment every month. None of my statements ever said I was past due. Today August 14 they called for a payment to bring my account current. I told them that I mailed a check and the acknowledged that they had received this months payment but still insisted that I was behind a month. How could I owe two payments if I had paid every month and have never had a past due amount. I need the oxygen machine so this month I had to pay twice for the privilege of breathing. This company really has you over a barrel. I would give them a minus 5 if I could.

Absolutely ridiculous! The most disorganized AND unethical business I have ever encountered. Took them six months to finally tell me to return a wheelchair that I never ordered to the Rancho Cucamonga office. I had arranged it to be picked up numerous times but the delivery department would cancel for numerous reasons. This was after waiting all day and them not showing with even a phone call. So I get the wheelchair to the Rancho Cucamonga office. Then the first thing the man at the window does is start laughing, mind you he has no idea who we are. He looks up the account finally after my brother asks why he is laughing, he provides no excuse. Then he states that my brother needs to take the wheelchair to the Riverside location even though my address is in Rancho Cucamonga. The directions from the customer service manager was to take it to Rancho Cucamonga. Then that forced us to leave the wheelchair in the lobby, take photos of the serial number and the wheelchair with the employee. Now keep in mind they wanted to charge me for the wheelchair $317, this was for a wheelchair that I didn't order, sign for, or need. I had been trying to get someone to pick it up for months and they kept dropping the ball every time. Every time I would call in, the employees were confused and just plain stupid. I don't know how they survive to be honest. It took over 2 hours to get the account straightened out and I still have to call back tomorrow to finish the paperwork. This all should have been handled at the office according to the billing manager, who said it was written on my account to be dropped off at the Rancho Cucamonga office. Use a different company, none of these employees have been polite, and one will say one thing and then even though it's noted on the account, another will not uphold it.

THIS PLACE IS A SCAM! They delivered equipment to our home which we never ordered (I am not sure how they got our address.) Both my wife and I are now being harassed by this company to pay for a device which we already returned to their Rancho Cucamonga facility. I would never do business with them and never wanted to in the first place! Sent multiple emails to their support team and never received a response. Have been told on the phone that our "balance" was cancelled, yet we received a new bill in the mail today for almost $160. What a scam!

There should be a zero rating for this company. Very poor customer service. Reported my dissatisfaction to the hospital case worker who ordered my equipment and to my insurance provider in the hope that they will drop the contract with this incompetent company.

BIG 0! I am SOOOO angry & unhappy with this f***ing coming! We're talking about life saving home healthcare! OXYGEN! Our doctor put ordef through on 6/8 and I found out the same day it was approved. I have called 3 times & get the Phillipines to get put on hold for a half hour while they call the "local office". Still no help! This is beyond ridiculous! They must have a lot of lawsuits.

This place is horrible on service, orders, and everything they touch. Management should be let go and they need to complete restructure this place. HORRIBLE ON CUSTOMER SERVICE!

Actually, I will give 0 star if I can to this company and his staff. My mother's in law needs a small sling to go with the Hoyer lift, but the company keep sending the wrong size, from XL to M (2X) then the small one but wrong style. My husband has to deal with people work at Apria, one person and another person never have the same answer. It is very frustrating. It has been 4 months and the problem has not been resolved.

Now I can understand why Apria gets less than 2 stars. Trying to reach Apria by telephone is a real fuster cluck. I am with Kaiser so I am pretty much stuck with Apria crappy service. I will complain to Kaiser Membership, but I doubt any good will come of it.

I have had Apria for some time now and my last four visits with oxygen delivery I have had one of the best drivers I have to say he is one of the very best driver that I ever had I want to tell him what a beautiful driver he is did a great job each and every time he came here.

This place is a joke.must employ nothing but dummies that don't take this job serious. I was given a widow of delivery 12pm -4pm.gave them call at 4: 35pm to see what's going on with my delivery they told me they were running late so will arrive in 20min. 6: 20 PM call back and after they took my info was placed on hold for 40 min.hung up and called back.now they tell me they came and no one was home when I've been home all day waiting for my delivery. I'm furious.

Absolutely the worse customer service. They blamed Fed ex for losing my cpap machine. But in the end they had it all along. I can tolerate a lot of things. I can’t tolerate people telling me lies.

Worse phone service in the UNIVERSE. I just called to tell APRIA that the service scheduled for today was completed 2 days ago. I could not convince the operator that they already came to pickup my equipment. What a pack of incompetent morons.