Ashley HomeStore, Northridge CA

Pushy salesperson. Said we were just browsing and when we asked questions they tried to push sales. Once we firmly stated we weren't buying that day the salesperson went cold and ignored us. The furniture is nice but super overpriced so the put it "on sale" to make it a bargain but it's actually the full price at that point. Won't go back

I bought furniture for my house first time from ashley LAST year and its been 6 months they still didn't deliver all parts of my shopping
Service is bad delivery doesn't work I have no one thing to mention as positive

I also tried to return part of first delivery because it was taking too long for second part but I've been told THEY DON"T HAVE RETURN POLICY

find alternative guys never buy from ashley NEVER!

The store is huge and has everything for home decor: from beds and frames to bed room furniture. Dinning room furniture and even dishes!
EVERYTHING in the store was 40% off to start. With minor negotiating it was at 45% and they even took off some service fees. Got 4 great high quality chairs and a decent kids desk for the kids to do homework on. Quick tip for chair purchase, or really any furniture purchase, is the weight. Honestly cheap chairs are usually light. Doesn't make for much longevity.
The only reason they got a 4* rating was our furniture was originally to arrive on the 17th and without informing us it came on the 20th. The install crew was great and even built the desk and left it in the back yard since no one was home. Make sure you respond YES to your email or text message as well.

First off, let me start by saying we have been Ashley's customers for over 6 years, and for the most part, haven't had any issues. For whatever reason, they're the only store in America who hasn't figured out how to run their business in Covid Times after a year of everyone dealing with the same thing. I say this because this is the excuse we continue to get, on which was our FOURTH time of being extended on our delivery. We were originally given a delivery date 2 months out due to Covid, which we gladly agreed to. Since then, we have been delayed 3 more times. The 2nd delay, I was pretty upset, and the rep i spoke with promised my entire order (except one piece which was fine) would be delivered March 18th without fail, and even went so far as to confirm my delivery.
The last straw was the call I got last night, that informed me we were going to be delayed ANOTHER 2 months. So when I spoke to this Rep, she said that I should have never been confirmed for delivery as the warehouse has given them no info on my order in the past 5 months. (I know Ashley uses wayfair to deliver items, and i get wayfair items next day, so this covid excuse is very internal) I asked her if I can get ANY of my items delivered as we ordered a bedframe, side tables, wall units with fireplaces etc.she said no. So at this point I cancelled the order. I'll take our $6000 to Macy's or something.

Horrible furniture stop. I waited over 2 months to receive my sofa and is still not here. They kept extending the delivery date every 2 weeks with excuses that were ridiculous. After 2 months I got fed up and cancel my order.

Today at Ashley's, we had the best experience purchasing our mattress. The salesperson, Qazi Rahman, made our shopping experience joyful n pleasant. He was very professional and patient with us. At one point we decided to leave n look in other stores, but because of Qazi's good attitude we stayed n completed our transaction. Thank you, Qazi and the salesmanager, Somayeh, for your help and professionalism.

We've bought large items from this store twice. The sales people work off of commission. You will be followed. They will give you bogus prices and price discounts. They'll claim you're getting a big discount, but then check online and see approximately the same price, or similar products for less. If you are good at catching bull and making a deal, this will work out for you. If you're like my husband and I, we realize afterwards that we were told one thing and got markups that we were told were included. Also be prepared for delivery fees and whatnot that you didn't expect. And, significant delays. We were told that it would take a whole month to get a couch we bought in October, and when I called to get a delivery date for December, I was told the sales person misled us and it wouldn't be until end of December. So, that's over 2 months. Buyer beware.

Donna was awesome in helping us choose the right style for our bedroom and our budget. Great customer service!

Thank you so much Catherine for your help today. You were so attentive, and caring about my needs. I really appreciated that. Hope we can do business again soon. I feel like I made a new friend today. Sincerely, Pam & Rob

So happy I got a great deal at Ashley's and bought furniture that I am so happy with. Thanks to John who helped me out and was so patient with me and gave me a great deal with all my purchases!

The salesman at the Northridge store pounced on me as soon as I walked in but wasn’t the least bit interested in showing me or taking me to the area where their bar stools are on display. He pointed in the direction they were and left me to find my way to the very far end and back of the store. I guess it wasn’t going to be a large enough purchase for him! This was a very bad first impression for my first in-store visit! I’m not likely to return for a second!

I was helped by Shady Georgy at this location, I purchased sectional sofa for my living room and Tempu-pedic matterres. He and the manager were very helpful throughout the process, even helped me get earlier delivery date. Thank you so much

My wife and I had an amazing experience at Ashley Furniture Northridge. The entire staff are very kind and helpful. We purchased a living room set, dining room table and a Temper Pedic mattress. We are very pleased with the professional service everyone provided from the sales person Hayem, Emad the manager, and the customer service crew, Jasmine, Denise, and Chelsea! We are very pleased with our purchase and would encourage people to give Ashley Furniture Northridge a try!

Excellent customer service! Heyam and the manager make a great team. Thanks to them, my family and I furnished our home. I will be coming back with them in the future.

I have been here twice to purchase furniture, and they never let me down. Angeles and Eli were great with helping my family get what they were looking for, for the best price. Can't thank them enough.

Angelis was professional and very patient with us chosing our furniture. Thank you for the service

Bought a sofa 2 years back for $1200.worst one, now it is looking like 20 years old. Called them and told warranty over cannot do anything. I have took the extended warranty. They are also not helping now. Will never opt this store.

Great customer service, sales associate Javier helped me find exactly what I needed. He also gave me a discount and gave me helpful advice regarding making my payments!

Sayed Omar helped my mom pick out a living room set and a full room set for my sister
He was very patient and explained everything into detail! (my mom had a million questions by the way and changed her mind a million times as well lol) super friendly too.if you need anything from Ashleys def.ask for him!

I am cancelling my order, they are not delivering the furniture 3 times it was scheduled, it seeme they are also happy keeping the furnitures just in.store for display